• Looking for networking opportunities to expand my consulting and contract-for-hire remote/virtual work space business. • Senior Manager with 18 years’ experience in the collections and call center industries. • Background in Communications, Financial Services, Healthcare and Business to Business collections with a specialized skill set in business development, client analytics, and relationship/project management. • Managed multi-million dollar relationships for four of the top US wireless providers, and six of the largest regional Healthcare Systems.• Successfully migrated through multi-million-dollar acquisition from Omnium Worldwide, Inc. to West Corporation and West Asset Management. • Created team environments in order to rally performance levels to exceed revenue goals, scorecard metrics and client needs. • Consistently developed processes to meet both organizational and client requirements within budget constraints. . SKILLS: Account Management | Leadership | Call Centers | Team Building | Process Improvement