Louis Fiorelli Email & Phone Number

Maryland / DC Area

• Responsible for the design of voice and data systems including hardware, software, access methods, and protocols for Commercial, Government and DOD deployment.
• Provide SME support for implementation, test plans and oversee complex implementation projects.
• Design technical voice solutions based on business requirements and provided knowledge transfer to internal engineering and operational peers.

Tampa/St. Petersburg, Florida Area

• Responsible for the design of voice and data systems including hardware, software, access methods, and protocols for Commercial, Government and DOD deployment.
• Provide SME support for implementation, test plans and oversee complex implementation projects.
• Designed technical voice solutions based on business requirements and provided knowledge transfer to internal engineering and operational peers.
• Assessed design and testing requirements for equipment and facilities modifications andupgrades.

Tampa/St. Petersburg, Florida Area

• Senior Contact Center VoIP Solutions Design Engineer
• Extensive experience in complex telecom related networking, VoIP, IP Agent and Call Center infrastructure.
• Hands on vendor coordination and design review of new implementation and multi-site solutions.
• Design, develop and test corporate standards for quality and efficiencies Critical point of contact for pre and post cutover for all Avaya core products, Nice call recording, CMS reporting, IVR and other major adjunct.
• Subject Matter Expert resource for project implementation.
• Provision and implement the Acme Packet Session Border Controller

Tampa, Fl.

• Responsible for design and solution engineering for the contact center environment based on business requirements.
• Identified, defined and wrote test plans qualify operational requirements were met and implemented.
• Managed a team of Engineers whose responsibilities included, but not limited to, certification of network and voice architecture for an international contact center refresh.
• Reviewed and approved contact center design developed by the Architecture team and Avaya..
• Assessed design and testing requirements for equipment and facilities modifications and upgrades.

Tampa, Fl.

• Managed a team of Engineers whose responsibilities included, but not limited to, certification of network and voice architecture for the company contact center and admin users.
• Integrated workforce management and Avaya operational analyst, utilizing Crystal Reports designer for management reporting and agent tracking.
• Recommended application upgrades and hardware changes for continually evolving business requirements.
• Proposed and designed changes to improve contact centers and marketing strategies to streamline functionality for all lines of business.