Mss Tac Engineer
Current
Aug 2024 - Present
AeroLeads people directory · profile
Laura Russell Email & Phone Number
TAC Engineer | Troubleshooting and tech support professional
at
Optiv
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
TAC Engineer | Troubleshooting and tech support professional
Location
Wheaton, Illinois, United States
Company size
Who is Laura Russell? Overview
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Quick answer
Laura Russell is listed as TAC Engineer | Troubleshooting and tech support professional at Optiv, a with 1921 employees, based in Wheaton, Illinois, United States. AeroLeads shows a matched LinkedIn profile for Laura Russell.
Laura Russell previously worked as MSS TAC Engineer at Optiv and Information Technology Services Help Desk Specialist at North Central College. Laura Russell holds Associate'S Of Applied Science, Computer Internetworking Technologies, 3.95 from College Of Dupage.
Company email context
Email format at Optiv
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Optiv
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Profile bio
About Laura Russell
IT professional specializing in end user support in enterprise environments. Professional interests include information security, risk assessment and management, competitive intelligence and digital forensics.
Current workplace
Laura Russell's current company
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Optiv
4 roles
Laura Russell work experience
A career timeline built from the work history available for this profile.
Information Technology Services Help Desk Specialist
Provide IT support to over 3500 faculty, staff, and students in an enterprise environment. Monitor and escalate user issues via Request Tracker ticket tracking system. Support various operating systems (Windows 10/11, MacOS, iOS, Android, ChromeOS) and manage software using Novell and JAMF. Collaborate with engineers on implementing Microsoft MFA, PortalGuard MFA, BioKey SSPR, and Duo Mobile Security. Create user documentation and maintain the ITS intranet website. Administer Zoom, Box, Microsoft Entra, Exchange, and GoTo solutions. Oversee KnowBe4 for security compliance. Recruit, train, and manage Help Desk student workers.
Aug 2019 - Aug 2024
Small Business Owner
Laura Ashley'S Beauty Room
Mar 2016 - Aug 2019
Licensed Cosmetologist
Self-Employed
May 2008 - Feb 2016
Team & coworkers
Colleagues at Optiv
Other employees you can reach at optiv.com. View company contacts for 1921 employees →
AD
Aaron Dodd
Colleague at OptivWashington Dc-Baltimore Area, United States
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RS
Rachael Schoiber
Colleague at OptivFrankfort, Illinois, United States
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SK
Sara Kohn, Cac
Colleague at OptivDavisburg, Michigan, United States
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AS
Andrew Stephens
Colleague at OptivSmithsburg, Maryland, United States
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CP
Chris Petrakos
Colleague at OptivVirginia Beach, Virginia, United States
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PJ
Prajwal Jigalur
Colleague at OptivMysuru, Karnataka, India
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MS
Mohmmed Syed
Colleague at OptivChicago, Illinois, United States
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PB
Praveen Bedudhuri
Colleague at OptivBengaluru, Karnataka, India
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BT
Brent Thomas
Colleague at OptivUnited States
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AR
Ajaykrishnan R
Colleague at OptivKanayannur, Kerala, India
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Aaron Dodd
Colleague at OptivWashington Dc-Baltimore Area, United States
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RS
Rachael Schoiber
Colleague at OptivFrankfort, Illinois, United States
View →
SK
Sara Kohn, Cac
Colleague at OptivDavisburg, Michigan, United States
View →
AS
Andrew Stephens
Colleague at OptivSmithsburg, Maryland, United States
View →
CP
Chris Petrakos
Colleague at OptivVirginia Beach, Virginia, United States
View →
PJ
Prajwal Jigalur
Colleague at OptivMysuru, Karnataka, India
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MS
Mohmmed Syed
Colleague at OptivChicago, Illinois, United States
View →
PB
Praveen Bedudhuri
Colleague at OptivBengaluru, Karnataka, India
View →
BT
Brent Thomas
Colleague at OptivUnited States
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AR
Ajaykrishnan R
Colleague at OptivKanayannur, Kerala, India
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2 education records
Laura Russell education
Associate'S Of Applied Science, Computer Internetworking Technologies, 3.95
Routing + Switching, Security
FAQ
Frequently asked questions about Laura Russell
Quick answers generated from the profile data available on this page.
What company does Laura Russell work for?
Laura Russell works for Optiv.
What is Laura Russell's role at Optiv?
Laura Russell is listed as TAC Engineer | Troubleshooting and tech support professional at Optiv.
Where is Laura Russell based?
Laura Russell is based in Wheaton, Illinois, United States while working with Optiv.
What companies has Laura Russell worked for?
Laura Russell has worked for Optiv, North Central College, Laura Ashley'S Beauty Room, and Self-Employed.
Who are Laura Russell's colleagues at Optiv?
Laura Russell's colleagues at Optiv include Aaron Dodd, Rachael Schoiber, Sara Kohn, Cac, Andrew Stephens, and Chris Petrakos.
How can I contact Laura Russell?
You can use AeroLeads to view verified contact signals for Laura Russell at Optiv, including work email, phone, and LinkedIn data when available.
What schools did Laura Russell attend?
Laura Russell holds Associate'S Of Applied Science, Computer Internetworking Technologies, 3.95 from College Of Dupage.
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