Mss Tac Engineer
Current
Aug 2024 - Present
AeroLeads people directory · profile
Laura Russell Email & Phone Number
TAC Engineer | Troubleshooting and tech support professional
at
Optiv
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
TAC Engineer | Troubleshooting and tech support professional
Location
Wheaton, Illinois, United States
Company size
Who is Laura Russell? Overview
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Quick answer
Laura Russell is listed as TAC Engineer | Troubleshooting and tech support professional at Optiv, a with 1921 employees, based in Wheaton, Illinois, United States. AeroLeads shows a matched LinkedIn profile for Laura Russell.
Laura Russell previously worked as MSS TAC Engineer at Optiv and Information Technology Services Help Desk Specialist at North Central College. Laura Russell holds Associate'S Of Applied Science, Computer Internetworking Technologies, 3.95 from College Of Dupage.
Company email context
Email format at Optiv
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Optiv
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Profile bio
About Laura Russell
IT professional specializing in end user support in enterprise environments. Professional interests include information security, risk assessment and management, competitive intelligence and digital forensics.
Current workplace
Laura Russell's current company
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Optiv
4 roles
Laura Russell work experience
A career timeline built from the work history available for this profile.
Information Technology Services Help Desk Specialist
Provide IT support to over 3500 faculty, staff, and students in an enterprise environment. Monitor and escalate user issues via Request Tracker ticket tracking system. Support various operating systems (Windows 10/11, MacOS, iOS, Android, ChromeOS) and manage software using Novell and JAMF. Collaborate with engineers on implementing Microsoft MFA, PortalGuard MFA, BioKey SSPR, and Duo Mobile Security. Create user documentation and maintain the ITS intranet website. Administer Zoom, Box, Microsoft Entra, Exchange, and GoTo solutions. Oversee KnowBe4 for security compliance. Recruit, train, and manage Help Desk student workers.
Aug 2019 - Aug 2024
Small Business Owner
Laura Ashley'S Beauty Room
Mar 2016 - Aug 2019
Licensed Cosmetologist
Self-Employed
May 2008 - Feb 2016
Team & coworkers
Colleagues at Optiv
Other employees you can reach at optiv.com. View company contacts for 1921 employees →
RM
Rob Moore
Colleague at OptivWheat Ridge, Colorado, United States
View →
JB
Jeanne Bacque
Colleague at OptivDenver, Colorado, United States
View →
JH
John Humenick
Colleague at OptivCoatesville, Pennsylvania, United States
View →
DP
Debjit Pal
Colleague at OptivBengaluru, Karnataka, India
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VV
Vince Vevea
Colleague at OptivAllentown, Pennsylvania, United States
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BH
Bill Heck, Cissp, Csslp
Colleague at OptivWest Bend, Wisconsin, United States
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JS
James Solomon
Colleague at OptivBengaluru, Karnataka, India
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ND
Nick Diegel
Colleague at OptivOverland Park, Kansas, United States
View →
JK
Jason King
Colleague at OptivTampa, Florida, United States
View →
NL
Natasha Leonard
Colleague at OptivDenver, Colorado, United States
View →
Rob Moore
Colleague at OptivWheat Ridge, Colorado, United States
View →
JB
Jeanne Bacque
Colleague at OptivDenver, Colorado, United States
View →
JH
John Humenick
Colleague at OptivCoatesville, Pennsylvania, United States
View →
DP
Debjit Pal
Colleague at OptivBengaluru, Karnataka, India
View →
VV
Vince Vevea
Colleague at OptivAllentown, Pennsylvania, United States
View →
BH
Bill Heck, Cissp, Csslp
Colleague at OptivWest Bend, Wisconsin, United States
View →
JS
James Solomon
Colleague at OptivBengaluru, Karnataka, India
View →
ND
Nick Diegel
Colleague at OptivOverland Park, Kansas, United States
View →
JK
Jason King
Colleague at OptivTampa, Florida, United States
View →
NL
Natasha Leonard
Colleague at OptivDenver, Colorado, United States
View →
2 education records
Laura Russell education
Associate'S Of Applied Science, Computer Internetworking Technologies, 3.95
Routing + Switching, Security
FAQ
Frequently asked questions about Laura Russell
Quick answers generated from the profile data available on this page.
What company does Laura Russell work for?
Laura Russell works for Optiv.
What is Laura Russell's role at Optiv?
Laura Russell is listed as TAC Engineer | Troubleshooting and tech support professional at Optiv.
Where is Laura Russell based?
Laura Russell is based in Wheaton, Illinois, United States while working with Optiv.
What companies has Laura Russell worked for?
Laura Russell has worked for Optiv, North Central College, Laura Ashley'S Beauty Room, and Self-Employed.
Who are Laura Russell's colleagues at Optiv?
Laura Russell's colleagues at Optiv include Rob Moore, Jeanne Bacque, John Humenick, Debjit Pal, and Vince Vevea.
How can I contact Laura Russell?
You can use AeroLeads to view verified contact signals for Laura Russell at Optiv, including work email, phone, and LinkedIn data when available.
What schools did Laura Russell attend?
Laura Russell holds Associate'S Of Applied Science, Computer Internetworking Technologies, 3.95 from College Of Dupage.
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