Lubna Sayed Email & Phone Number

Handle customer inquiries over chat

Cairo, Egypt

Cairo Governorate, Egypt

Cairo, Egypt

Delivered both theoretical and practical parts to new hires. Also acted as a team leader by guiding them through company’s processes and monitoring their performance and interactions to make sure that they meet the company goals while maintaining the required quality level.

Cairo, Egypt

- Received inbound calls from customers regarding technical problem. Identified the problem, followed the right troubleshooting corresponding to it, gave the proper solution, and logged all inquiries in the system.- Participated in maintaining my team’s high performance level bymentoring new team members and monitoring a certain part in our KPIs..

Cairo, Egypt

- Was responsible for following-up salespersons’ performance.- Contacted current clients for a feedback and attracted new clients by building trustworthy client-company relation over the phone.- Submitted daily activities’ reports to the CEO.

Cairo, Egypt

- Organized and indexed documents, wrote memos and request forms to the administration.- Received calls from clients and escort them through the compensation process.

Nanodegree, Data Analysis

Bachelor'S Degree, Business/Commerce, General

Diploma In Commerce, Commerce/Computer Division