• Writes, compiles, and modifies applications programs for computerized systems, and keys into program code.• Develops, acquires test data, and runs tests to determine the accuracy of program logic to produce desired results; debugs, and revises programs based on test results.• Uses program specifications to prepare the logic sequence of program source statements in the development, modification, documentation, and maintenance of computer programs.• Develops and prepares documents… Show more • Writes, compiles, and modifies applications programs for computerized systems, and keys into program code.• Develops, acquires test data, and runs tests to determine the accuracy of program logic to produce desired results; debugs, and revises programs based on test results.• Uses program specifications to prepare the logic sequence of program source statements in the development, modification, documentation, and maintenance of computer programs.• Develops and prepares documents for the general design of solutions that meet system and security requirements, including the selection of alternative approaches.• Develops applications to be used in client-server environments.• Develops, maintains automated data processing systems, and computer application programs.• Develops specifications to detail what new systems or enhancements to existing systems can accomplish.• Develops specifications for databases, communication systems, hardware, network, security, storage, and software configurations.• Develops operational and installation procedures for communication systems, hardware, network, security, storage, and software.• Serves as liaison with users concerning requests, usage, standards, security, and other developmental, and production matters.• Develops structured diagrams for the specifications of databases, communication systems, computer or storage area networks, and security or network programs.• Develops, compiles, maintains, and documents configurations of the following: databases, servers, computers, security and network monitor systems, packaged programs, macros, utilities, and communication systems. Show less

• Served as the single point of contact for support for all technology during the transition for the Office of Governor Whitmer. • Provided 24-hour support 365 days a year to all Executive staff members of the Governor's Office.• Imaged, updated, and Configured all workstations including Desktops, Laptops, iPads, iPhones, office printers, and personal printers.• Managed and Supported Licensed Software such as Microsoft Office 365, and Adobe Cloud Applications.• Assisted… Show more • Served as the single point of contact for support for all technology during the transition for the Office of Governor Whitmer. • Provided 24-hour support 365 days a year to all Executive staff members of the Governor's Office.• Imaged, updated, and Configured all workstations including Desktops, Laptops, iPads, iPhones, office printers, and personal printers.• Managed and Supported Licensed Software such as Microsoft Office 365, and Adobe Cloud Applications.• Assisted Constituent Services with creating/exporting email rules as well as providing a PowerShell script to locate and find Constituents' email address within the body of mass emails.• Documented, and communicated with other Support staff members to quickly troubleshoot and resolve issues within our Enterprise environment. • Provided support for Executive staff during staff meetings, cabinet meetings, and press conferences.• Worked as a single point of contact for vendors such as Xerox, Ricoh, Lenovo, and Dell. Show less

• Wrote, compiled, and modified applications programs for computerized systems, and keys into program code.• Developed acquired test data, and ran tests to determine the accuracy of program logic to produce desired results; debugged, and revised programs based on test results.• Used program specifications to prepare the logic sequence of program source statements in the development, modification, documentation, and maintenance of computer programs.• Developed, and prepared documents… Show more • Wrote, compiled, and modified applications programs for computerized systems, and keys into program code.• Developed acquired test data, and ran tests to determine the accuracy of program logic to produce desired results; debugged, and revised programs based on test results.• Used program specifications to prepare the logic sequence of program source statements in the development, modification, documentation, and maintenance of computer programs.• Developed, and prepared documents for the general design of solutions that met system and security requirements including the selection of alternative approaches.• Developed applications to be used in client-server environments.• Developed, maintained automated data processing systems, and computer application programs.• Developed specifications to detail what new systems or enhancements to existing systems can accomplish.• Developed specifications for databases, communication systems, hardware, network, security, storage, and software configurations.• Developed operational and installation procedures for communication systems, hardware, network, security, storage, and software.• Served as liaison with users concerning requests, usage, standards, security, and other developmental, and production matters.• Developed structured diagrams for the specifications of databases, communication systems, computer or storage area networks, and security or network programs.• Developed, compiled, maintained, and documented configurations of the following: databases, servers, computers, security and network monitor systems, packaged programs, macros, utilities, and communication systems.• Developed guidelines and upgraded techniques of new operational procedures for the support of databases, hardware systems, operating systems software, network systems software, security, and client-server systems. Show less

• Supported critical departments including the Emergency Department, Laboratory, Radiology, Morgue, and Surgery.• Provided clear concise description and/or resolution when completing and closing tickets, escalating to an analyst, and/or contacting a vendor when necessary. • Trained other Technicians to reduce troubleshooting times which provided a faster solution for Caregivers. • Communicated with Executives, Directors, Managers, and Supervisors to improve the workflow of all… Show more • Supported critical departments including the Emergency Department, Laboratory, Radiology, Morgue, and Surgery.• Provided clear concise description and/or resolution when completing and closing tickets, escalating to an analyst, and/or contacting a vendor when necessary. • Trained other Technicians to reduce troubleshooting times which provided a faster solution for Caregivers. • Communicated with Executives, Directors, Managers, and Supervisors to improve the workflow of all caregivers within their departments. • Diagnosed and repaired PC hardware, printers, software, and peripheral devices. • Installation and deployment of workstations.• Developed and introduced new Standard Operating Procedures to increase workflow. • Created VBScript, Batch, and Registry. • Maintained a working knowledge of Windows-based software and user applications throughout Sparrow Main Campus.• Nominated as Caregiver of the Month for Sparrow Health System March 2015 for closing over 2500 tickets in 2014.• Resolved an additional 2800 tickets in 2015. Average tickets closed per year: 2000• PEP – Patient Experience Partner for the IT Department. Show less

• Supported and maintained computer workstations and related computer hardware.• Performed maintenance on computers, printers, and peripherals. • Installed, maintained, and supported all college-approved computers, software, and VOIP devices. • Provided leadership and training to other Student Technicians.

• Supervised, coordinated, and trained multiple employees. • Conducted training meetings for employees regarding managing workflow and reduction of time at sites.• Analyzed and problem solved situations by creating new plans under pressure to complete difficult tasks efficiently. • Provided daily communication regarding the estimated time of completion to customers and management. • Developed innovative time-saving Standard Operating Procedures while increasing profit. •… Show more • Supervised, coordinated, and trained multiple employees. • Conducted training meetings for employees regarding managing workflow and reduction of time at sites.• Analyzed and problem solved situations by creating new plans under pressure to complete difficult tasks efficiently. • Provided daily communication regarding the estimated time of completion to customers and management. • Developed innovative time-saving Standard Operating Procedures while increasing profit. • Oversaw three major projects at the City of Lansing Waste Water Treatment Plant. Show less

• Diagnosed and repaired computer issues and mechanical failures in the field. • Assembled and soldered control panel boards. • Replaced light sensors. • Created and implemented Standard Operating Procedures to maximize production and reduce labor costs. • Organized and inventoried work areas to maximize the efficiency of all employees.