Jessica Lucas Email & Phone Number

Belton, Tx, Us

Belton, Tx, Us

Austin, Texas

In my former role, I streamlined operational procedures to drive efficiency, cutting down on manual tasks and enhancing productivity. By leading a dynamic team of both U.S. and international employees, I improved cross-border process alignment and effectively managed pre- and post-foreclosure activities. I accelerated foreclosure resolutions and minimized delays by addressing key issues such as title curative, HOA liens, and probate matters. My proactive approach to resolving escalations ensured prompt resolutions through clear, consistent communication with clients, law firms, and vendors. Additionally, I optimized the customer experience and boosted productivity by collaborating closely with internal teams, clients, and vendors to enhance awareness and effectiveness in default loan servicing processes.Some of my proudest achievements during this role included: Achieved 67% reduction in aged pending documents and 32% reduction in active title issues by improving key performance metrics. Improved legal compliance and expedited case progression by coordinating acquisition of all origination documents from custodians and ensuring timely and accurate delivery to law firms. Boosted client satisfaction by presenting monthly business reviews to clients as well as offering transparent updates on foreclosure pipelines. Tracked outstanding foreclosure impediments and enabled more efficient resource allocation by initiating significant process improvements and developing comprehensive reports. Maximized internal knowledge and prevented risk of compliance issues by collaborating with law firms and organizing quarterly training sessions on default loan servicing. Mitigated outstanding title issues and document backlogs by refining workflows and creating KPI-driven reports.

Austin, Texas, United States

During this tenure, I reduced delays in critical document management and propelled workflow efficiency by managing full cycle of ordering, receiving, and shipping original loan documents needed for foreclosure, lien release, or HUD assignments. I optimized the collateral ordering process while reducing risk of HUD curtailment and improving accuracy by partnering with custodians and stakeholders.Some of my key achievements during this job included: Refined collateral shipping process and minimized shipping costs by eliminating unnecessary intermediary steps and sending documents directly to appropriate parties.

Austin, Texas, United States

During this job, I directed smooth operations and efficient case resolution by steering short sale and deed-in-lieu processes for forward and reverse mortgage portfolios. I decreased risk to company and investors while maintaining regulatory adherence by establishing and executing policies and procedures in compliance with new HUD and FNMA guidelines.Some of my key contributions during this role included: Prevented delays in short sale and deed-in-lieu processes by analyzing title documentation and liaising with legal firms to swiftly resolve emerging issues. Attained reduction in ageing of short sale pipeline from over nine months to under 30 days by introducing process improvements.

Austin, Texas, United States

During this time, I maximized service delivery by cultivating strong partnerships with valuation, title, and outsourcing vendors. Updated internal processes to boost operational efficiency, productivity, and quality. I ensured full regulatory compliance, mitigated the risk of legal penalties, and safeguarded the company's reputation by designing and employing robust procedures.My key accomplishments included: Increased team performance and collaboration by heading a team of over 50 employees, onshore and offshore. Maintained operational integrity by leading all internal and external audit reviews, adhering to standards and regulatory requirements. Met company's strategic goals by rolling out government home affordable foreclosure alternatives (HAFA) process and closely assessing loan pipeline, guaranteeing continuous compliance.Additional experience as Team Lead - Short Sale/Deed in Lieu, IndyMac Bank/IndyMac Federal F.S.B, Location

Bachelor Of Science - Bs, Liberal Studies With Majors In Business Management, Psychology, And Sociology,

Education record

Education record