Lucy Mann Email & Phone Number

United Kingdom

To collate and analyse detailed data from a wide range of sources and produce relevant intelligence reports. Promoting intelligence links with partner agencies including enforcement bodies and local authorities. To assist in implementing the service’s duties, responsibilities and policies relating to Trading Standards, Consumer Protection and Animal Health. Develop and produce strategic and tactical assessments. To implement the requirements of the Intelligence Operating Model (IOM) and maintain close liaison with regional and National intelligence networks. Attend local, regional and National intelligence meetings and represent Worcestershire Trading Standards. Sanitise intelligence logs and provide detailed intelligence to field officers. Create and maintain covert credit card test purchasing and addresses for intelligence gathering. Provide intelligence training to staff and promote the intelligence-led approach.

To edit and analyse surveillance footage using specialist editing software. Compile intelligence reports and witness statements and evidence packs for the client to use in legal proceedings. Utilising national databases and open source searches to ascertain additional information on a subject. Communicating with clients via email and the telephone and answering any queries. Working toward weekly and monthly targets. Corroborating with team members and other departments on cases. Carrying out any administration tasks as and when necessary, e.g. filing cases and spreadsheet maintenance.

Worcester, United Kingdom

I am responsible for transferring sensitive information provided in note format into a comprehensive and thorough report for the client. Whilst utilising a variety of databases, public records and intelligence tools and techniques to obtain further information. Furthermore i carry out desktop enquiries primarily on social networking sites in order to build up a lifestyle analysis of the subject to assist the client when making a decision in terms of reserve.I am responsible for ensuring that the clients are kept fully updated with the enquiries to ensure that they receive any available information when required. As well as liasing with clients to discuss cases where appropiate,i am also required to liase with the investigators to discuss results of completed and pending cases.Once reports are completed and sent to the client, i update any relevant spreadsheets and carry out basic administration duties, before filing the case away.

Worcester, United Kingdom

• To analyse client instructions from various sources (e.g., email/fax/phone/post) and accurately book in the job, updating appropriate computerised databases• To acknowledge and liaise with clients via email and phone• To act as a point of liaison between departments, outside vendors, and staff members• To greet visitors or clients in the reception area• To confidently answer the telephone, screen and direct calls• To take messages and relay to appropriate members of staff• To receive and sort mail deliveries• To liaise with site management to oversee maintenance issues • To send out equipment to field operatives on a weekly basis• To compile and send out invoice chasing letters to clients• To make DVD copies at the request of clients and invoice accordingly• To undertake any other administrative duties and general support activities as and when required.

Worcester, United Kingdom

•Inputting invoices, credits, and travel claims onto SAP and scanning them onto the system for payment in a timely manner to ensure deadlines are met.•Carry out scanning, filing, and other admin duties•Be the first point of contact for invoice and payment queries via email and the telephone. As well as calling companies to request information and invoices for late payments. •Ensuring payment details are correct, including VAT, bank details, and vendor details.•Organizing through the invoices email inbox, as well as sorting the post for the finance department. •Ensuring that post goes to the correct department, as well as organizing the invoices and statements for my own accounts payable department. •Working to the Construction Industry Scheme to ensure all CIS checks are done before payrolls.

Worcester, United Kingdom

•Action and reply request to vendor and customer creation within my target timescale.•Update and maintain vendor and customer records and bank details on receipt of a signed request by the vendor themselves.•Carry out verification of HMRC vendors, and maintain these records both hard copy, on SAP, HMRC website and EXCEL spreadsheets.•To work alongside with schools and academies to assist with requests and queries about payments.•Resolve or refer telephone and written queries from colleagues, Directorates and external bodies.•Cleansing and updating vendor master data on SAP.Ensuring customer service and satisfaction remains a priority at all times.

Worcester, United Kingdom

Primarily centred around working behind the till, carrying out financial transactions, including crediting and debiting funds from customer accounts, carrying out funds transfers, bill payments, and setting up standing orders. Additionally to this i would regularly open various savings accounts for customers, such as bonds and isa's.Whilst behind the till i carried out various administration tasks such as answering the telephone, setting up customer's on the database, completing the branch weekly stationary check, putting together information packs for customer's, filing and scanning paperwork. I was responsible for creating and maintaining customer records on our in house databases before they attended their appointment. I was required to handle numerous pieces of confidential information such as tax paperwork, R85 forms, power of attorney, death and wedding certificates.My role primarily focused upon meeting my weekly target of 6 appointments per week, by doing this i was required to approach customers face to face and carry out telesales to provide them with information regarding our new and existing products that may benefit them. Additionally to this i was responsible to handle large amounts of cash amounts, as well as opening and closing customer savings accounts. Being in charge of holding onto branch keys and opening and closing the branch. As well as being behind the till, i was also responsible for maintaining the host desk, where i carried out basic reception duties. I was the first point of contact for all customers, as well as answering any queries, resolving complaints, and booking in appointments in a face to face basis.

Bachelor Of Science (Bsc), Psychology, 2:1

Throughly enjoyed developing my self as a person whilst studying at university. I was able to grow in confidence, as well as learn new.

A-Levels

Activities and Societies: As well as studying for my A-Levels, I also worked at my school as a Sixth Form Supervisor. I worked alongside.

9 Gcse'S Obtained, Gcse

Activities and Societies: Participated in music lessons - mainly acoustic guitar. Went on school trips where we travelled to other.

Make-Up Artist/Specialist