Working within the B2B pod to ensure that requirements are delivered according to the client's brief.Managing projects for a range of clients involving translation and other language services.Supporting with initiatives to improve gross profit across the business.

Marketed and ran language classes for children aged 0 to 11 in educational and community settings.

As Head of Department, I was responsible for ensuring we delivered excellent levels of service and I therefore managed a very broad workload. Some examples include:- Assisted the Team Leads, Project Managers, Designers and Compliance Expert to successfully complete all projects by ensuring the right skills and resources were in place.- Monitored and reported on team performance day-to-day and over time through various KPIs.- Supported the growth of the business through… Show more As Head of Department, I was responsible for ensuring we delivered excellent levels of service and I therefore managed a very broad workload. Some examples include:- Assisted the Team Leads, Project Managers, Designers and Compliance Expert to successfully complete all projects by ensuring the right skills and resources were in place.- Monitored and reported on team performance day-to-day and over time through various KPIs.- Supported the growth of the business through collaboration with other departments.- Worked on continual improvement initiatives. Show less

- Managed projects involving UK and global (non-) food compliance.- Supported colleagues to grow this area of the business in conjunction with our other language services.- Implemented process changes to improve our service offering.

- Managed translation projects for ministerial and non-ministerial departments of the UK Government, as well as local authorities. - Participated in the implementation of a new interpreting platform, including recruitment of suppliers.

- Appointed to set up a fully in-house translation/transcreation department (built supplier and client database, integrated translation technology into existing design/production processes etc.).- Managed translation/localisation and other digital projects for existing clients such as Epson and Apttus. - Worked on innovative ways to advertise our translation services. - Qualified as a Memsource certified trainer. - Wrote regular blogs and guides for the company… Show more - Appointed to set up a fully in-house translation/transcreation department (built supplier and client database, integrated translation technology into existing design/production processes etc.).- Managed translation/localisation and other digital projects for existing clients such as Epson and Apttus. - Worked on innovative ways to advertise our translation services. - Qualified as a Memsource certified trainer. - Wrote regular blogs and guides for the company web pages: https://www.xigen.co.uk/http://www.transcreationagency.co.uk/ Show less

- Managed translation projects for the large UK food retailer Marks & Spencer (English into French and Dutch, as well as some FR-EN and EN-PL). - Appointed as the project manager overseeing the implementation of a new process over 18 months, in line with the changes in EU Food Information Regulations. Role evolved after 9 months to become the Relationship Manager in the M&S team, making me the main point of contact with the client. - Worked with the CAT tool MemoQ on a daily… Show more - Managed translation projects for the large UK food retailer Marks & Spencer (English into French and Dutch, as well as some FR-EN and EN-PL). - Appointed as the project manager overseeing the implementation of a new process over 18 months, in line with the changes in EU Food Information Regulations. Role evolved after 9 months to become the Relationship Manager in the M&S team, making me the main point of contact with the client. - Worked with the CAT tool MemoQ on a daily basis. - Daily client and supplier communication, and regular visits to the client's HQ.- Problem-solving on linguistic issues. - Recruitment of new translators and training of new PMs. - Account management (quoting and invoicing)....- Project manager on a trial for a new UK client hoping to break into French and Danish supermarkets (food packaging, elements of transcreation).- Main PM and point of contact on a large, multilingual project for a UK trade association (food safety information).- PM on a multilingual project for a specialist food manufacturer in the UK (food labelling).- Selected as PM after a deal was recently secured with another major UK food retailer (food packaging).- Worked on a project for one of the world's largest fast-food retailers.- Company blog writing. Show less

- Modules in specialised French/German > English translation, computer-assisted translation, methods and approaches in translation and screen translation. - Summer project involving two 5000 word translations with accompanying commentaries. For German, a play and for French, a governmental text about cultural education. Following completion of my course, I actually continued my translation of the German play and managed to complete it for the playwright to publish on his website.

Worked in a busy restaurant during 2 summers.

Taught English to Chinese students aged 14-17, planned lessons and marked work.I also taught English in two French primary schools for 7 months as part of my degree.