Luis Martinez Email and Phone Number
Luis Martinez work email
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Luis Martinez personal email
Luis Martinez is a Systems Administrator II at Walker Department of Mechanical Engineering, The University of Texas at Austin. He possess expertise in active directory, windows server, networking, it hardware support, windows 7 and 18 more skills. Colleagues describe him as "I have had the pleasure of working with Luis and watching him expand from a desktop systems technician to a Jamf Admin. He has been able to streamline a large number of workflows within the system to help our team make onboarding, offboarding, and application deployment easier. He is a self-starter who has been able to identify issues quickly and efficiently, but most importantly, he has made sure to present potential solutions with those issues. If I have the opportunity to work with Luis again in the future I would love to do so."
Walker Department Of Mechanical Engineering, The University Of Texas At Austin
View- Website:
- sunpower.com
- Employees:
- 3644
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Systems Administrator IiWalker Department Of Mechanical Engineering, The University Of Texas At AustinAustin, Tx, Us
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Jamf AdminSunpower Corporation Apr 2022 - PresentAustin County, Texas, United States• Manage and support over 300 macOS and iOS devices using Jamf Pro.• Develop and implement policies, configurations, and profiles for device security and compliance.• Coordinate with IT and security teams to ensure all Apple devices meet corporate standards using CIS benchmark.• Provide Tier III support for Apple devices, resolving complex technical issues.• Jamf Pro setup, APIs and Clients, Single Sign-On, LDAP, SMTP Server integration, SSL Certificate, Push Certificates.• Maintain vendor relationships, not just with Jamf but with all vendors.• Project management with vendors & supporting team.• Conduct training sessions for IT staff and end users on best practices for device usage and management.• Monitor and report on device compliance, performance, and usage metrics. Using custom Extension attributes• Oversee software distribution, updates, and patch management across all managed devices. Jamf Catalog, VPP, and Packages. -
Desktop System Specialist IiiSunpower Corporation Dec 2019 - Apr 2022Austin, Texas Area• Top resolver of escalated tickets from Helpdesk. Improving metrics and complying with SLA.• Assisted in manual enrollment of Jamf Pro for managing Apple devices. Previously using ADR and Parallels.• Apple Business Manager, creating Apple IDs and removing older devices.• Creating and uploading Knowledge articles to ServiceNow.• Provided Tier II support for Apple devices, resolving technical issues.• Assisted with application testing and rollout.• Provided exceptional support services to internal stakeholders by resolving technical issues quickly and accurately.• Identified opportunities for process improvements by analyzing user feedback and monitoring key performance metrics closely.• Conducted regular system audits, ensuring compliance with industry regulations and company policies.• Troubleshot critical issues swiftly, maintaining consistently high level of system performance and reliability.
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Desktop System Specialist IiSunpower Corporation Apr 2017 - Dec 2019Austin County, Texas, United States• Supported mixed environment of Windows and macOS systems.• Provided technical support for hardware and software issues.• Brought down open tickets by 70 percent.• Maintained IT inventory and asset management.• Provided exceptional support services to internal stakeholders by resolving technical issues quickly and accurately.• Identified opportunities for process improvements by analyzing user feedback and monitoring key performance metrics closely.• Help set meetings for all company personnel both in-house and out.• Troubleshot critical issues swiftly, maintaining consistently high level of system performance and reliability.
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It Support TechnicianTekboost Aug 2016 - Apr 2017• Provided Tier II support to end users for workstations and servers bought from the company.• Support over the phone. Resolving issues under 15 minutes.• Created logs and maintained up-to-date information involving hardware and software issues both in-house and out.• Troubleshoot workstation for Sales team printers, scanners, and software.• Maintained Network and Server Security.• Experience with DHCP, TCP/IP, DNS, Active Directories, etc• Trained in-coming Techs to build workstations, test components, imaged systems, install drivers, and quality control. • Trained Support Technicians for Tier I to input and follow up on logs from the ticket system following procedures.• Trained Sales team in Software used to track sales data, and tracking system for parts and systems. -
It TechnicianMendoza Technologies Apr 2015 - Jul 2016Mcallen, Texas Area• Evaluated IT solutions for multiple companies in the area of McAllen by way of remote access, by phone, or in person.• Maintained Servers by implementing Active Directories, Software installations, Hardware installations, and Updates to Machines.• Set up and maintain Routers, Switches, and Network closets.• Have a great experience with Windows and OSX.• Troubleshooting a variety of computer issues.• Deployment with multiple tools.• Set up computer security.• Configuring computer networks wired and wireless.• Set up email on Computers and mobile devices• Repaired broken mobile device screens and hardware issues.
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Computer Support & Networking InternshipMcallen Isd Feb 2015 - Mar 2015• Hands-on experience with OS X and Windows OS, Mavericks to Yosemite, and from XP to 8.• Worked with my mentors to resolve situations that would come up.• Helped configured VLANs.• Listened and voiced my opinions needed troubleshooting.• Helped boost ticket completion by 20%.
Luis Martinez Skills
Luis Martinez Education Details
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Computer Network Specialist
Frequently Asked Questions about Luis Martinez
What company does Luis Martinez work for?
Luis Martinez works for Walker Department Of Mechanical Engineering, The University Of Texas At Austin
What is Luis Martinez's role at the current company?
Luis Martinez's current role is Systems Administrator II.
What is Luis Martinez's email address?
Luis Martinez's email address is lu****@****orp.com
What schools did Luis Martinez attend?
Luis Martinez attended South Texas College.
What skills is Luis Martinez known for?
Luis Martinez has skills like Active Directory, Windows Server, Networking, It Hardware Support, Windows 7, Retail, Management, Customer Service, Pricing, Sales, Troubleshooting, Time Management.
Who are Luis Martinez's colleagues?
Luis Martinez's colleagues are Juliana Ramirez-Vazquez, Julius Valerio, Joselito Andal, Brandon Juarez’s, Jesus Mendoza, Brendon Lyons, Jason Atkinson.
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