Luisa Moreno Email & Phone Number

Ottawa, ON, CA

Ottawa, Ontario, Canada

- Troubleshooting with customers for both Solink Software and multiple brands Hardware (security cameras, encoders, switches, etc). - Provide support for any issues that customers report in all different channels of support (email, phone and live chat). - Assist on site Techs in tasks such as adding cameras and assisting on completing installing/swap of.

Rio De Janeiro, Brasil

- Subject Matter Expert in Latin America for the Incentives team in each FMS Module during the Quota Planning process end to end. Act as a bridge between the Operation and the Module Leaders to guarantee alignment in the process.- Provide support to the Transformation team during the improvement, implementation, test and validation processes. Work with.

Rio De Janeiro, Brasil

- Responsible for supporting the Incentives Process End to End for the Services Sales team in Latin America. Guaranteeing that Territory, Quota and Payments were accurately according to business results. Analyzing and performing manual adjustments in the system in case identified the need of it. Working in Agile model, delivering high quality, value-add.

- Responsible for the Quota Deployment for the Software Sellers in Latin America each semester. Working on converting IBM’s Financial Plan into Commission Plan, following specific guidance from Incentives WW. After Quotas were published, responsible also to assist Sales Team and Incentives Analysts on understanding the guidance and handling their questions.

- As an Incentives Analyst I was responsible for supporting the Incentives Process while maintaining a satisfactory controls posture. Assisting the Software Sales team in North America, guaranteeing fairly and accurately their incentives compensation aligned with their business results. Analyzing and performing manual adjustments in the system in case.

- Responsible for receiving and managing invoices from all equipment that were financed by IBM’s partners through its own Finance Program, guaranteeing that the amounts in those documents were previously approved within each partner’s credit line. Prepare documentation to authorize the payment of those invoices, getting the internal Managers approvals to.

Graduate, Human Resources Management

Graduate, International Business Management, Level 1 Gpa 3.75

Activities and Societies: Class Representative - Level 1 Dean's Honour List - Level 1

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