Luis Robles Email & Phone Number

Kissimmee, Fl, Us

Orlando, Florida, United States

In a role very similar to the one I held with Health-First; I joined a team of three other high level Desktop and Citrix Engineers. I was given a chance to effectively use my experience to make an immediate impact. In a rapidly growing, technology driven environment, my team and I:Report on and manage over five thousand endpoint devices. Configure and maintain ever-evolving co-managed environment (Intune\SCCM).Manage all aspects of the Intune and Endpoint Configuration Manager (SCCM) environments.Implemented PatchMyPC for third party software patching. Implemented TeamViewer Tensor for supplemental remote support.Manage all aspects of the Jamf Pro environment and support a fleet of 120 devices. Create, test, upgrade and implement operating system images and deployments. Active Directory, Azure Active Directory and Group policy design, testing, implementation and management.Package and deliver application installations, updates, deployments and configurations.Provide accurate reports for management to make key decisions with.Manage monthly enterprise-wide OS, Office and third-party application vulnerability patching.Manage the migration of Windows 10 to Windows 11 Enterprise and IoT.Designed and Implemented BitLocker drive encryption (MBAM) across the organization.Re-design customer facing computer experience at 32 resorts. Provide tier three support to Field Technicians, NOC and Support Center. Root Cause Analysis for major system failures or outages.Document and implement company wide computing policies.

Rockledge, Fl

I was given an excellent opportunity in a growing health care company to be a key player on the Systems Engineering team in late July 2014 as a contractor. In January 2015, I was hired as a full time employee and have the pleasure of working alongside a highly skilled team of engineers and administrators. In June 2015 and April 2016, I received the IT Service Champion award by nominations from my co-workers and managers. In this rapidly growing environment, I was responsible for:Exclusively administering and maintaining every aspect of the Ivanti Endpoint Management environment (Formerly LANDesk Management Suite).Create, test, upgrade and implement operating system images and deployment (Windows 7-Windows 10).Work closely with Application Analysts on application upgrades, policies and deployment.Group policy and Active Directory management.Report on and manage over ten thousand end point devices.Script application installations, deployments and configurations.Provide inventory and software reports for management to make key decisions with.Order, test and maintain cutting edge hardware that meets our healthcare providers needs.Implemented an Enterprise wide Windows vulnerability management system.Incident and change management through Ivanti Servicedesk.Provide tier three support for Field Services and Support Center.Document policies and procedures for knowledge base.

Bronx, Ny

Beginning as a Systems Analyst in March 2008, I was promoted to Senior Systems Analyst in Early 2009. I managed and accounted for two junior analysts and their projects, while efficiently addressed user concerns and issues according to SLA. Served as the primary technical liaison for supporting desktop infrastructure enterprise-wide. On any given day, I'd be responsible for:Exclusively managing the LANDesk Management Suite and cross-train junior analysts. Took level 3 calls when issues needed to be escalated.Identifying real-world objectives and goals, following through and providing yearly reviews for Junior Analysts.Set Weekly team goals with incentives backed by factual data through reports.First line call and escalation support management for all technical issues in the company.Desk side and remote Corporate user support.Traveled to on-site store openings, closing and renovations to support IT Infrastructure.Brother and HP printer administration, support and vendor management.Content Catcher Spam Blocker administration.Company-wide Security and Patch management through LANDesk Management Suite.Custom software package deployments (MS Office, Adobe, Java, IE, etc...).OS imaging using Ghost , Later upgrading to LANDesk OS Deployment.Kaspersky Antivirus administration and reporting through LANDesk.Software License Management through LANDesk.Inventory/Asset Lifecycle Management through LANDesk for PCI compliance.Hardware repairs, configuration and deployment.Active Directory management.Data backup maintenance with CommVault.Cisco Switch security management.Blackberry and iPhone support and management.Crystal Report management for compliance and information.Microsoft Office 2013 (Including Exchange).Incident and Change management through ServiceDesk.

In my first professional experience after graduating college in 2005, I had an outstanding opportunity to learn the IT ropes from veteran mentors. I was responsible for Level 1 and 2 technical support for all Louis Vuitton, Fendi, Pucci, Celine, Marc Jacobs and Givenchy stores in North America (102 Stores), and two corporate offices. Ensured that tickets were closed according to the SLA and managed any project work delegated to me in a timely manner. Job tasks included, but were not limited to: On-site technical support. Taveled to store openings and closings for Network/Computer set up and take down.Supported Lotus Notes 7.Blackberry support (Device and Software).Retail Pro application deployment/support.Citrix end user support. Windows 2000, XP and Server 2003 support.Microsoft Office XP-2003. VPN/Networking. Administered Symantec Antivirus. Dispatched HP Printer Repairs. Record all incidents in the Magic Ticketing system.