Luke George Email & Phone Number

England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

Managing new business for Clarivate's 'Research Office' solutions (U.K., Ireland, and Nordics).

London, England, United Kingdom

London, United Kingdom

Responsible for Research Professional sales and renewals across European territories - Generated site licence sales revenue from new prospects, maximised opportunities from existing customers and maintained excellent relations with high-level decision makers, academics and administrators - Developed and fostered professional and close working relationships with clients - Planned and delivered sales meetings with both existing and new clients - Represented company at prominent conferences and events: demonstrated product to live audiences - Collaborated closely with other departments to inform sales strategy, explored new opportunities and ensured positive client experiences

London, United Kingdom

This role involves supporting universities around the world in deploying and using Research Professional, an online platform providing a gateway to a database of research funding opportunities and in depth research policy and practice news.Duties and responsibilities:• Providing phone and email support for Research Professional users.• Investigating bug reports for users, including initial testing to verify reports and forwarding confirmed issues on to the technical team.• Assisting subscribers in configuring their Research Professional accounts and in maximizing the uptake of Research Professional within their institution.• Working with subscribers to create and implement roll-out and deployment plans for their institution.• Back end administration of institutional accounts (such as bulk uploads of users for subscribing institutions).• The collection and analysis of customer feedback• Organising and leading training sessions for current and potential customers, both face-to-face and using web conferencing tools.• Assisting the sales/commercial team in their work with Research Professional and it customers.• Internal support and training for Research Ltd staff on the use of Research Professional.• The creation of support materials and documentation for Research Professional.

London, United Kingdom

Responsibilities:- TUPE Transfer from Carillion PLC to GSH UK Ltd after RBS Maintenance contract changes company.- Stationed in Key RBS building in Bishopsgate to oversee contract handover and ensure a smooth transition.- Managed RBS building by keeping record of maintenance jobs, assigning tasks to engineers, organising attendance of sub-contractors, completing risk assessments, managing procurement, completing engineers’ timesheets and arranging overtime. - Kept clients in the Bank informed regarding the status of jobs and ensured cost approval. - Organised and archived information including work receipts for future auditing.Main Achievements: - Quickly learnt and adapted to new practices, systems and responsibilities following TUPE transfer.- Used previous on-site experience to work with new employers in order to ensure an efficient and smooth transition.- Trained new employees to use current programs and systems. - Remained professional and focused in stressful situations.

Responsibilities:- Part of a small team that ensured the maintenance for all of RBS’s critically important buildings in the South East of England- Required to work in a range of sites in different locations, such as Angel and Bishopsgate.- Assigned a variety of required work to relevant engineers and managed their timesheets.- Dealt with queries from the Client (RBS) and updated them on status of jobs, requesting extensions when needed.- Used the RBS MAXIMO system to receive work requests and transferred the data into Carillion’s FUSION system.- Used FUSION to create purchase orders for equipment and sub-contractor work.Main Achievements: - Quickly learnt the MAXIMO and FUSION computer systems.- Remained professional under pressure.- Demonstrated flexibility and adaptability by moving between sites on short notice and remaining productive.

Melbourne, Australia

- organisation, packing and dispatch of customer orders- other duties included ordering of stock and verification of customer addresses

Darwin, Australia

Responsibilties: • Worked as a waiter and barman for Casino’s busiest restaurant, and delivered room service to hotel.• When requested worked the night shift (0.00-8.00) where I was solely responsible to supply room service and cash up the tills, print off EFTPOS receipts and ready restaurant for breakfast.Main Achievements: • Demonstrated quick learning ability as I became familiar with all food and drinks on the menu, including Cocktails and speciality coffees.• Proved reliability by being the sole worker on the night shift.

London, United Kingdom

Responsibilities: • Dealt with incoming customer queries and requests e.g. BACs payments, standing orders, address changes and account upgrades.• Dealt with personal and business accounts• Managed customer accounts through the Early Cloud(Direct Banking) and Back Office systems.Main Achievements: • Received six weeks extensive customer service training.• Achieved weekly sales targets on loans, overdrafts and credit cards.• Developed telephonic and communication skills

London, United Kingdom

Responsibilities:• Opened mail and logged it on the BackOffice system• Constructed and mailed correspondence to customers• Received calls from customers and dealt with their account enquiries• Updated system daily regarding customer account statusMain Achievements:• Set up an organised system of filing for customer incoming mail, outstanding requests and correspondence that was awaiting further paperwork.

Bachelor Of Arts (Ba), History, 2:1

Activities and Societies: Climbing, People and Planet BA(hons) Degree in History for which I earned a 2:1 Modules include: Transnational.

3 A-Levels, English Literature And Language, Philosophy, Film Studies, B, B, C

Activities and Societies: Philosophy Society, Film Society

Education record