Lynette Collins Email & Phone Number

1852 S Albany

Customer Service Representative/Call CenterNan McKay & Associates - Chicago, ILFebruary 2020 to January 2023• Handle all contacts (phone) accurately and professionally • Respond to all the customer’s inquiries and probe accordingly as to provide a first contact resolution • Research required information using available resources and knowledge • Accurately and thoroughly record call log notations in the system of record • Defuse and deescalate irate customers as to ensure great customer experience • Verify and update customer information • Identify and escalate priority issues • Perform data entry into SharePoint, and PHA business system • Provide excellent customer service to participants, landlords, co-workers, clients and vendors • Ensure regular attendance and punctuality • Perform other duties as assigned • Obtain certification in Housing Choice Voucher Basics within 120 days of employment

9550 W Higgins

Telephone Banker • Asking probing questions of customers or internal resources to obtain information to resolve inquiries • Service bank product such as checking saving and certificates of deposit accounts, IRAs • Service loan product such as making monthly payments quote payoffs requests Titles • Resolves customer problem, obtains information, researches records and follow up to resolve issue • Strong Team player working to promote a positive strong team environment • Meets goals and objective set by Telephone Banking Center • Understand and complies with all Bank policies and procedures • Debit card resets activation deactivation reorder file claims travel notice • Online Banking research resets registration resolve

3.5

Diploma, General