Michael Lyons Email & Phone Number

Beverly Hills, California, United States

• Supported the IT ecosystem of the Beverly Hills office at William Morris Endeavor by:
• Monitoring the Help Desk system to address inbound issues related to Windows and Apple products.
• Managing immediate needs such as network and software functionality, office reconfigurations, and on-boarding of new hires.
• Logging and documenting all issues in the Help Desk system, including their causes and resolutions.
• Swiftly and professionally assessing issues and taking appropriate steps to resolve them while maintaining exceptional service and discretion.
• Referring unresolved issues to other team members, Level 2 support, or external vendors when necessary.

Burbank, California, United States

Oversaw network expansion for Burbank locationWorked in Windows environmentSet-up computer/printer hardware in lab and office spacesMapped computers to network printersAdapted to an ever-changing technical environmentManaged user, computer, and group accounts in Active DirectoryOrganized and assisted with Outlook accounts and distribution listsUsed SCCM.

Burbank, California

Provided remote technical assistance during the Fox / Disney separation to ~11,000 end users Worked in Windows / Mac environment Utilized multiple instances of the ServiceNow ticketing system Adapted to an ever-changing technical environment Managed user, computer, and group accounts in Active Directory Managed user accounts and applications in Okta.

Greater Los Angeles Area

• Entrusted with various computer maintenance, set-up and troubleshooting tasks in officeenvironments.
• Utilized data migration tools
• Mapped computers to network printers
• Isolated network connection problems and solved them
• Escalated issues to supervisors when necessary
• Cleaned up old computers and deployed new ones

Burbank, CA

Assembled new builds from individual components, installed and updated operating systemsDisassembled and diagnosed customers' computers, and assisted in purchasing proper replacement partsSuccessfully completed data recovery attempts on HDDs and SSDs.Operated in a SOHO client-server network of varying size, often requiring connection troubleshootingHandled.

Burbank, CA

Ensured proper organization and fluidity of interactions between registers, cashiers and customers.Entrusted with special clearance to provide overrides when neededGuaranteed the store was kept store presentable and neat.

Electronics

Computer Engineering