Michelle D. Email & Phone Number

United States

New York, New York, United States

• Utilizes Tessitura to set up accounts, sell tickets, pull reports and track sales
• Serves as Manager on duty on weekends, overseeing ticket services and managing associates
• Creates, maintains, and organizes sales tracking spreadsheets and training guides

New York, New York, United States

• Communicates with patrons over the phone, via email, and in person, facilitating ticket sales and serving as a knowledgeable resource
• Utilizes Tessitura to sell tickets and subscriptions, keep track of orders, and pull reports

New York, New York, United States

• Researched, sourced, and contacted show specific influencers for each client
• Created ticket invite templates, forms and spreadsheets for each client, tracked all responses, and worked with company management to have them fulfilled
• Directly communicated with influencers, scheduled for shows, requested feedback, and ensured content is to company standards and posted in a timely manner
• Covered events and experiences, managing and building new relationships with influencers
• Brainstormed influencer activations and events
• Assisted with preparing pitch and recap decks

New York, New York, United States

• Routed assets across multiple departments and communicated regularly with external creative agencies
• Collaborated with supervisors in the creation of a new comprehensive digital routing system
• Researched and helped coordinate potential partnerships and papering contacts
• Prepared, organized, and assembled opening night gifts for cast, creative, and crew of all shows
• Supported the Digital Team by assisting with website content updates and drafting email content

Williamstown, Massachusetts, United States

• Connected with patrons over the phone, serving as a knowledgeable sales resource and problem solving
• Utilized Patron Manager to sell tickets and process exchanges
• Facilitated audience experience by helping patrons to their seats and assisting in the setup and breakdown of all outdoor seating for each show

Cambridge, Massachusetts

• Communicated with patrons over the phone and in person, facilitating ticket sales and managing subscriber relationships
• Utilized Tessitura software to sell tickets and become a resource on production logistics
• (As an Usher) Provided information to patrons, assisted with crowd control, problem solved

New York, New York

• Maintained daily press clippings and email requests for representatives and clients
• Proofed and distributed regular press releases for over 900 industry contacts, uploaded to the website
• Led a project of transferring 1000+ industry contacts to a new database system, collaborating with coworkers to ensure success and accuracy
• Researched and created a variety of press lists such as: influencers and news contacts
• Assisted with coordination and on-site management for the opening nights of two Broadway shows and various special events
• Created engaging and creative photo captions for the weekly newsletter, sent out to 1000+ press and industry contacts

Williamstown, MA

• Aggregated, formatted, and sent out daily Press Clippings
• Compiled Reviews and pull quotes for each of the 8 shows and special events of the festival
• Created press packets, edited press releases, and distributed documents to critics and other publications
• Facilitated, scheduled, and assisted with interviews for local and national press
• Assisted in facilitating opening nights for each show
• Formatted Bios for programs and wrote AEA memos

Greater New York City Area

• Created branded content for social media accounts with a combined audience reach of 36,000
• Assumed additional higher level tasks during a leadership transition at the company, becoming the primary contact for the marketing department, and maintaining and creating marketing materials
• Composed and sent monthly email campaigns and newsletters, via Mailchimp

Bronx, NY

• Created posts for social media accounts on Instagram and Twitter, 2-3 times per month
• Composed monthly blog posts about aspects of life at Fordham, with content geared at potential students
• Guided tours for potential students, families, and school groups

Waltham, MA

• Worked Summers only, from June-August, 2014-2017
• Learned and managed testing on several different types of machines and biomedical parts
• Produced efficient, accurate and detailed work daily
• Effectively problem solved when a machine was not working correctly

Bachelor'S Degree, Communication And Media Studies

Activities and Societies: Rose Hill Society, Campus Ministry, Lambda Pi Eta

Education record

Fordham in Granada I studied abroad in Granada, Spain for 4 months, in an immersive language experience. During my time in Spain, I lived.

High School Diploma

Activities and Societies: Speech Team (Co-President), Tour Guide, Theatre