Michael Feil Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

• Consulted with clients to develop regulatory compliance programs with a focus on complex and non-standard client accounts.• Worked as lead project manager for 40+ accounts across different industries (e.g., electronics, medical, and aerospace & defence).• Managed a book of business totalling $3M+ ARR.• Identified opportunities to upsell and expand business.• Led regular program results meetings and executive business reviews with clients and executive stakeholders to define project outcomes, develop strategy, and share best practices.• Leveraged CRM software including Salesforce and Zendesk to track accounts and to delegate tasks to the appropriate support teams.• Ensured that clients adopted product features and enhancements in line with business goals. • Trained and onboarded new hires as an peer trainer.• Provided nuanced regulatory compliance information to clients.• Completed special projects to identify gaps, improve department-wide processes, and establish non-standard workflows.

Ottawa, Ontario, Canada

• Defined compliance programs from start to finish.• Planned and executed supply chain communication and compliance data collection.• Created weekly Excel dashboards and program results presentations for clients and internal stakeholders.• Coordinated account activities with internal support teams to ensure all client tasks are proactively supported.• Provided intermediate regulatory compliance information to clients.• Organized and led conference calls and program status updates.• Wrote and produced music and sound effects to support marketing activities.• Organized internal events and employee activities.

• Completed buying, selling, and rental transactions.• Performed market analysis for clients and colleagues.• Leveraged CMS platform WordPress to design Canada-wide condominium website.• Acted as a content writer for marketing and website efforts.• Organized and conducted efforts for inside sales, inbound marketing, and lead generation.• Experience writing, reading, and making amendments to legally binding contracts.• Set up and participated in organized marketing events and “pop ups”.