Michael Garrison Email & Phone Number

Colorado Springs, CO, US

Denver Metropolitan Area

Denver Metropolitan Area

Worked at Lumen within a SOC environment. Acted in a role to fit Lumen's One-Engineer model, wherein a single engineer supports the full lifecycle of customer operations, starting from design. Primary technologies supported were Fortinet UTM devices, and primary tools used were Splunk and SolarWinds. Supported a variety of activities, including design.

Denver Metropolitan Area

Was recognized for high performance and value to the team with a promotion to Incident Response Analyst II. Additional responsibilities included acting as the support team lead when supervisors were absent, taking on escalations, higher expectations of training and assisting peers, and more.

Denver Metropolitan Area

Worked in the Service Support department, following an ITIL service desk model, acting as a single point of contact for customer requests. Provided network support, including configuration and troubleshooting of edge switches, backbone networks, firewall policies, IPsec and SSL VPNs, load balancers, and more. Supported products including Cisco routers.

Denver Metropolitan Area

Worked in the Managed Services division. Provided network support for various large enterprises, primarily in supporting branch locations of retail stores, banks, fast food, and many others. Supported a variety of equipment from vendors including Cisco, Cisco Meraki, Cradlepoint, Fortinet, Juniper, and others. Troubleshot primarily OSI layer 1-3 problems.

Worked in Satellite Communications industry. Performed contract work. Worked in small teams to assist in the construction of 6-9 meter antennas for satellite earth stations. Worked in the USA and abroad. Completed construction of four antennas in Port St. Lucie, Florida and one in Geumsan, South Korea.

Melbourne, Florida Area

Worked in Packaging Service division. 80% travel throughout the United States. Serviced packaging machinery manufactured by Heat and Control, Ishida Co. Ltd., and C.E.I.A. S.p.A., including metal detectors, combination scales, weight-checkers, cabinet x-ray inspectors, and distribution systems. Completed troubleshooting, installation, validation, repairs.

Montreal, Canada Area

Tested video games and identified defects by paying close attention to gameplay, graphics, performance, balancing, sound and overall functionality. Wrote detailed bug reports identifying these defects and explained reproduction steps for the games’ developers.

New Jersey, USA

Worked two summers during High School years. Attended a course on lifeguarding practices, including CPR and first aid. Supervised and provided basic maintenance for a community pool.

Bachelor Of Engineering (B.Eng.)

High School Diploma