Matthew Gonzalez Email & Phone Number

Chicago, Illinois, United States

Efficiently interacted with and assisted customers in a constant high-volume environment.Solo purchased and priced used clothing from customers utilizing retail price and fashion trend knowledge to supply inventory for Buffalo Exchange.Logged and maintained appropriate inventory levels of categories of clothing items.Moved inventory from the sales floor to the downstairs rack room to maintain shoppable sales floor racks for customers. Regulated customers in the dressing room while sorting go-back clothing in appropriate categories, moving items to the sales floor when necessary.Utilized relevant and situational customer service tactics to approach and prevent theft.

Chicago, Illinois, United States

Manager on Duty as needed and handled corporate and customer-service-related requests and issues.Handled receiving and outgoing deposits and other safe-related duties.Delegated tasks to associates during opening, closing, and operating hours following what needed to be accomplished for the day. Actively managed and motivated associates and built working relationships despite being much younger and inexperienced.Frequently communicated to associates about sales and customer service building skills including reviewing individual customer interactions and long-term goals. Serviced, operated, and trained with Tajima TMBR-SC Series Embroidery Machine and a patch heat press for in-house apparel customization.Created weekly schedules of conceptualized outfits and product photoshoots to post on store Instagram.

Journeys State Street

Greeted customers and enthusiastically worked to determine their needs.Collaborated with team members and supervisors to ensure efficient day-to-day operations.Utilized Journey’s vast selection of products and selling techniques to provide high-quality customer service.Worked to maintain a clean and organized sales floor and stock room.Assisted supervisors with receiving and sending shipments.Practiced and enacted Loss Prevention protocol with team members.

Journeys Lincolnwood Mall

- Greeted customers and enthusiastically worked to determine their needs- Collaborated with team members and supervisors to ensure efficient day-to-day operations. - Worked to maintain a clean and organized sales floor and stock room. - Assisted supervisors with receiving and sending shipments.

Associate Of Arts - Aa, Psychology, Junior

Planning to transfer to a full four-year institution to continue pursuing my bachelor's degree. Studying to become either a social.

High School Diploma