Mahmoud Foda Email & Phone Number

Pre-Sales subject matter expert at Secureworks, technical proficiency in the sales process enables understanding and demonstration of alignment with client requirements. Developed and proposed security solutions that are compatible with clients’ new or existing cybersecurity programs of large enterprise and government entities. Disciplines include Managed Security Services, Cyber Security Consulting & Incident Response, Cyber Threat Intelligence, Cloud Security, Risk Management and Compliance. • Provided technical & walkthrough demos, managed the PoC qualification process & implementation, and responded to RFP/RFI technical requirements. • Conduct Quarterly Business Reviews (QBRs)• Provided customized threat briefings and analysis for individual clients as well as industry-wide threat briefings.• Technical subject matter expert (SME) based on Vulnerability Management, Log Management, SIEM, EDR/MDR, and network technologies, including VPN/Firewall/IDS/WAF.

Greater Seattle Area

Implement Taegis MXDR and Counter Threat Platform (CTP) services for new clients or new/additional client services. This includes onboarding managed and monitored solutions, training client staff, develop and compile technical reports, create documentation, and validate data from the security platform.• Perform remote and onsite work with various clients around the globe. Verticals include government, non-profit, medical, merchant & retail, global-construction, finance, and legal.• Work requirements are often varied and customized. Such as performing a best practices audit, assisting in meeting regulatory or compliance needs, hiring or technology procurement, and identifying existing or potential gaps in the security program.• Final engagement deliverables include an executive summary of the environment and recommendations. Additional deliverables include developing Incident Response runbooks and Standard Operating Procedures (SOP).

Greater Atlanta Area

Created, trained, and lead a new team tasked with proactive event tuning, documentation of new processes and procedures, and the training and mentoring of new team members. The total client book of business was typically $8-10 million ACV.• Creating a new team tasked with proactively tuning, training, and reporting of our client environments.• Receive newly implemented clients and provide guidance of Secureworks services. • Setting or resetting client expectations to resolve client concerns or challenges. • Provide SOC tours of Secureworks Atlanta facilities to strategic clients.

Greater Atlanta Area

Security Analyst with the goal of reviewing events to determine fidelity and escalate security incidents. Additional responsibilities included managed device health monitoring and troubleshooting and customization filters and rules.• Tune existing and create new SIEM events & SNORT signatures.• Troubleshoot IDS/IPS devices by reviewing real-time packet captures and device configuration.• Perform QA testing for product releases and provide recommendations for improvement and stability.• Provide support for customers using the Secureworks Customer Portal

Greater Atlanta Area

As part of the Security Services Team, we bridge the client needs with their solutions. Responsible for providing ongoing maintenance of client's Dell Secureworks Services. Includes, but not limited to, facilitating the requirements and requests of customer needs with expert resources in order to provide excellence in service. The Security Services Team is also responsible for Dell SecureWorks Phishing Take Down services. Tasks Include:- Customer Service based support. - Provide client services maintenance and training of Dell SecureWorks Services- Provide and relay client's needs with the various internal teams at Dell SecureWorks- Quality Assurance and maintenance of the Client Portal- Troubleshooting client Salesforce issues with Internal Database information- Phishing Take-Down services where we work with various hosting companies and ISPs in order to bring down malicious hosts off the internet.- Able to read & understand SQL Injections, Exploit Kits, Malware Behavior, Vulnerability and Recon Scanning, & XSS.

Marietta

R-Technology was an IT Management firm that provided custom IT solutions to various locations in the Greater Metro Atlanta area. They contract solutions to various small and medium businesses to provide IT support in the means of designing, deploying, and maintaining client networks. As a Client Specialist, my tasks involved meeting with the client to examine the current network and provide them several solutions based on needs and price.Responsibilities are: - Consult clients by providing solutions for Client/Server Networking, Printer Support, Router/Switch plans and designs, cabling, and other hardware based requirements. - Provide software solutions from several vendors based on the client's industry. This includes medical, retail, and textile based firms.- Onsite during deployment to provide additional context to R-Technology Team and Client. - Provide client training of the new devices and software as part of post-deployment

Minor Of Information Security And Assurance, Information Technology

ISA Certification focuses on Information Security Policy and Practices.

Bachelor Of Science, Information Systems