Malik Callaham Email & Phone Number

Indian Head, MD, US

Indian Head, Maryland, United States

California, Maryland, United States

• Assessed security risks and vulnerabilities, utilizing Microsoft Intune to monitor device health of over 400 devices and generate compliance reports that facilitate informed decision-making.
• Developed and executed IT asset management strategies, including procurement and distribution of inventory items to support daily operations; Documented and analyzed incident reports, detailing contributing factors and.
• Performed Azure/Intune administration tasks, including user creation with appropriate access permissions, deploying and updating software applications to end-user devices, and configured conditional access policies to.
• Installed and configured desktop equipment, software, and peripherals for over 700 end-users and ensure proper installation of cables, operating systems, printers, phones, and software as needed.
• Responded to support queries via email, office communication software, over the phone, or in person at assigned office location; Develop standard operating procedures (SOPs) and hands-on training for new systems.

College Park, Maryland, United States

• Course Info: INST-152-"Fake Checking": Battling Misinformation and Disinformation in the Real World, INST-201-Introduction to Information Science, INST-352-Information User Needs and Assessment.
• Supervised and motivated over 200 undergraduate students, enhancing engagement through interactive learning sessions and providing additional support during office hours
• Developed procedures and awareness programs, improving the accessibility and organization of course materials, saving instructors an average of 2 hours per week.
• Analyzed student performance data to identify learning gaps, creating actionable plans that contributed to improved academic outcomes.
• Engaged in peer review sessions for lesson plans, providing constructive feedback that improved instructional quality and lesson delivery.
• Developed a framework for grading assignments, ensuring consistency and fairness in evaluation across multiple classes.

College Park, Maryland, United States

– Researched over 200+ capstone emails and employees in each federal agency using the NationalArchives database and recorded agencies that have adopted the Capstone Approach and subsequentchanges to agency policies regarding email management.– Investigated scholarly articles and non-governmental organization (NGO) sites that offer criticisms onthe Capstone.

Pittsburgh, Pennsylvania, United States

• Analyzed over 1,000 student surveys using MySQL, RStudio, and Excel to identify key trends influencing student performance, leading to a 13% increase in engagement with Vex Robotics products.
• Developed and maintained automated visualizations and reports, streamlining data presentation for senior management and enhancing decision-making capabilities.
• Created a quality checklist for dashboard visualizations, ensuring all reports adhered to company standards for clarity and usability.
• Compiled and extracted data from various sources, conducted ad hoc analysis, and gathered requirements to create visually impactful dashboards in Excel and Tableau for data reporting by using pivot tables and VLOOKUP.
• Identified and resolved data formatting and duplication issues in raw survey responses, improving data integrity and reliability; Designed and executed monthly surveys to ensure consistency in data collection, saving.

College Park, Maryland, United States (Remote)

• Processed over 30,000 priority decision undergraduate admission applications in one year by working with colleagues using the UMD SIS (Student Information System) database.
• Handled daily processing of undergraduate and graduate student admission documents while maintaining confidentiality, integrity, and an input data rate of 70 WPM.
• Analyzed over 300+ work orders daily, flagged incorrectly filed student accounts, and routed them to appropriate teams.
• Updated data schema diagrams and field mappings to reflect changes to admissions forms and data collection process.

La Plata, Maryland, United States

• Earned Extra Mile Award due to efforts in handling a large volume of customer calls and emails during website outages (80+) while routinely providing students and staff updates.
• Developed and implemented quality assurance procedures for ticket resolution, leading to a 20% decrease in repeat incidents.
• Established a knowledge base for common issues and resolutions, ensuring that support staff had access to accurate and effective troubleshooting information.
• Participated in regular team meetings to review support metrics and identify areas for improvement, contributing to a culture of continuous quality enhancement.
• Analyzed ticket data to identify top complaints and reported trends to management monthly and collaborated with vendors to resolve hardware and software issues.

La Plata, Maryland, United States

– Assisted instructor in delivering class material to students.– Aided students in creating & compiling programs using the Raptor programming language.– Assisted in supervising students if/when the instructor is absent.

Information Science, Computer And Information Sciences And Support Services, Summa Cum Laude

Associate Of Applied Science, Information Services Technology