Mandy Cox Email & Phone Number

Minneapolis, Minnesota

Greater Minneapolis-St. Paul Area

Apple Valley, Minnesota

Responsible for driving sales, profit and managing all operations for large metro supercenter. Managing 15 salaried managers, 350 hourly associates and $80,000,000 sales budget. Improved store profit to 126% to plan YTD. Improved store Customer Experience metrics in every category with a total improved score of 8.52 from 7.39. Led store to improvement in process and execution of routines and communication among team.♣ Fostered a zero tolerance culture around compliance exceptions and currently at zero violations YTD.♣ Implemented a robust safety program which has resulted in an accident rate of 4.94 vs. 17.79 the prior year (accidents per one million transactions).

Minnesota, North Dakota And South Dakota

Implemented, executed, and managed shrink, safety, and loss prevention strategies and initiatives for Minnesota, North Dakota and South Dakota. Developed talent by training and identifying gaps to improve team’s bench strength in 24/7 crisis-management environment. Led compliance efforts for all stores supervised. Conducted and directed investigations surrounding integrity, policy, theft, workplace violence, and ethics violations for over 100 stores.♣ Drove financial performance by ensuring achievement of Region’s budgeted shrink and accident costs. ♣ Orchestrated compliance execution in region by establishing key partnerships with Store Operators, Home Office Compliance team and Asset Protection team.♣ Key contact with meetings involving Secret Service, FBI and Homeland Security.♣ Developed and delivered trainings including exception based reporting programs and analytics, interview and interrogation techniques, and crisis management and response

Greater Milwaukee Area

Creates, executes and manages Shrink and Safety strategies and initiatives for multiple locations Develops talent in the organization by teaching, training and identifying gaps to improve bench strength Supports associate engagement through thoughtful and consistent leadership and by providing timely and honest feedback to facilitate a positive and productive environment Participate in and direct others on conducting internal and external investigations Build relationships and support Walmart brand image with multiple external agencies throughout the community Ensures compliance with company and legal procedures by analyzing and interpreting reports, as well as implementing and managing key processes by driving results through influence and communication

Drove store standards through proactively seeking out competitive advantageFacilitated evaluation of and training for improvement in merchandising areasMentored associates and modeled effective use of people processes to drive performanceActed as a firm, fair and consistent operator, leveraging talent to consistently improve efficiency in key areas and established facility as a training location for neighboring storesServed as key resource throughout the market, traveling to multiple facilities to provide assistance with problem solving and process improvement

Held multiple hourly level positions, including Cashier, Sales Associate, Department Manager and Customer Service Manager