Mandy Miller

Mandy Miller Email and Phone Number

Operations Leader | Elevating B2B SaaS Success through Efficiency and Scalable Growth @ SaaS Hero
wilmington, north carolina, united states
Mandy Miller's Location
Wilmington, North Carolina, United States, United States
Mandy Miller's Contact Details

Mandy Miller work email

Mandy Miller personal email

n/a
About Mandy Miller

As an operations leader with a strong foundation in SaaS, marketing, client success, and team dynamics, I’m all about transforming challenges into meaningful growth. I’m known for running toward fires—tackling obstacles head-on and turning them into opportunities that propel companies forward. By creating impactful, sustainable processes, I help align departments and drive growth that lasts, ensuring everyone is moving towards shared goals with clarity and purpose.Throughout my career, I’ve collaborated closely with clients and stakeholders to turn big ideas into actionable, results-oriented strategies. My hands-on approach means I’m equally focused on the vision and the daily details, bridging the gap between high-level strategy and effective execution. Whether it’s building SOPs, streamlining onboarding, or leading initiatives across sales, marketing, and client success, I bring a proactive mindset that anticipates challenges and optimizes performance.I thrive on keeping teams ahead of the curve, optimizing our tools and processes so they can deliver results that make a real impact. With a commitment to practical, solution-driven leadership, I’m dedicated to helping teams and companies unlock their potential, navigating growth with confidence and precision.

Mandy Miller's Current Company Details
SaaS Hero

Saas Hero

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Operations Leader | Elevating B2B SaaS Success through Efficiency and Scalable Growth
wilmington, north carolina, united states
Website:
saashero.net
Employees:
2
Mandy Miller Work Experience Details
  • Saas Hero
    Director Of Operations
    Saas Hero Feb 2022 - Present
    Wilmington, North Carolina, United States
    We run campaigns that crush revenue targets and scaleSaaS Hero gives B2B SaaS leaders a marketing partner they can trust and theirsales teams a pipeline they can close.Do Your PPC Campaigns Suck? Let's chat!
  • Mandy Miller, Llc
    Agency Director
    Mandy Miller, Llc Mar 2016 - Present
    Wilmington, North Carolina Area
    Full-service account management and growth services for growing Digital Marketing Agencies. Including streamlined client onboarding, client communication, project management, relationship nurturing, and keeping the pulse on digital marketing trends. I excel at leading the agency’s efforts to develop strategic initiatives that meet clients’ business goals. Over 15 years, I’ve been fortunate to work in various roles in diverse industries; helping organizations uncover their competitive advantage and leverage it through identifying and bringing to life strategic campaigns. 
A natural leader with a painstaking approach to details and organization. The innate ability to make meaningful and genuine relationships, to ask the right questions, to listen with intent, and to create a safe place for innovative ideas to flow. 
I believe all great things start with a can-do attitude, a solutions-oriented approach, and a strong cup of coffee.One of my favorite mottos is to stay passionately curious - as Einstein once put it.
  • Ten8Tech
    Director Of Operations
    Ten8Tech Aug 2017 - Apr 2018
    Wilmington, North Carolina Area
    Key Initiatives: Oversee company growth, recruiting, team managementDevelop and streamline processes and build SOPs Product Brand Development for the four core productsTrade Show Strategy and Management Recruitment and Retention of Top TalentInvestor Relations Growth Enablement and TrainingGovernment Grant Management, Reporting, and compliance
  • Ten8Tech
    Director Of Strategic Relationships
    Ten8Tech Nov 2016 - Aug 2017
    Wilmington, North Carolina Area
    In this newly created role, Miller's focus is on growing Ten8Tech's business through identifying and cultivating strategic partnerships that drive awareness and strengthen relationships with key customers and industry leaders.She has a passion for business development. This role allows her to work with numerous businesses that want to find success in the market. She is an expert at digital marketing, social media, and streamlining processes for growth.Ten8Tech is a technology company that creates intelligent, automated communications products for public service. Our patented Communication Fabric technology, Dialogue Framework, automates mass inbound communication so that multilingual voice, mobile, text, and web conversations occur simultaneously. We help agencies more efficiently serve their communities through our core products: Case Service, innovative, cloud-based technology that cuts non-emergency response times to zero; Victim Link, technology that revolutionizes sexual assault reporting; and ProText My School, technology that enables students, parents, and staff, to safely report tips through text message, mobile app, or the web.
  • Untappd, Inc
    Manager, Customer Engagement
    Untappd, Inc Jan 2016 - Aug 2016
    Wilmington, North Carolina
    First impressions matter. Customer experience is no longer a trend, it's the edgy way a SaaS connects with customers at every available touch point. I use tools like Intercom.io to target relevant, engaging messages based on user behavior through email and in-app messaging campaigns. This all begins with journey mapping, and cross-functional teams with a collective vision.With data from Success Teams, I've constructed, maintained and promote a robust Knowledge Base to divert users away from contacting the success team for the easy questions. Providing rich content in the form of FAQs, screencast tutorials, webinars, blog articles, forums and more. The feedback from real customers gives us a Customer Voice when mapping out product feature sets. We quantify, prioritize and sprint our way to a better product every iteration.
  • Next Glass
    Client Success Manager
    Next Glass Mar 2015 - Jan 2016
    Wilmington, North Carolina Area
    Next Glass is changing the wine & beer experience by using powerful science. This role was created when I was given the opportunity to launch and manage relationships with partners such as Total Wine & More, HeinekenUSA and more. - I coordinated a regional roll-out of a geo-fenced push-notifications to provide coupons to nearby users who could save money on a bottle that they're going to love...based on science. - Developed engagement campaigns with dynamic content based on unique user taste profiles and API data from Total Wine's POS system- Created a training program for staff to know how to accurately represent the brand messages and communicate Next Glass' vision- Plan, monitor and measured efficacy and pivoted as weaknesses (and opportunities) came to light
  • Next Glass
    Director Of Social Media
    Next Glass Aug 2014 - Mar 2015
    Wilmington, Nc
    We launched our app at the end of November, hit 100k downloads in 2 days and were featured by Apple. Ten days later, we hit 250k downloads and 4mm ratings. To get here, we relentlessly A/B tested everything from the Facebook ads to the signature in the welcoming email. When we were ready for launch, our CAC for paid users came down from $14.53 to $0.43 not including the friends we got them to join.Community Growth Successes for @NextGlassTwitter: 2967% Increase Instagram: 956% IncreaseFacebook: 335% Increase We also created a niche news source appropriately called Next Glass News. This content site pumped out 6 relevant articles per day which we pitched to influencers, seeded throughout Reddit and organically pushed an average of 12K site visits per day. Our beta signups driven by content landing pages converted 14% of new visitors through our inbound funnels. Next Glass does for wine and beer what Pandora has done for music. Using proven and powerful science and software, we are able to deliver great recommendations every time. Give us one wine or beer you love and we'll ensure you never drink a bad one again.
  • Sayitsocial
    Digital Account Executive
    Sayitsocial Jun 2014 - Sep 2014
    Wilmington, North Carolina Area
    Recruited by SayItSocial for online community management. SayItSocial is a full service digital agency, offering Digital PR, Analytics Monitoring, Social Media Marketing and Creative. At their core, they are a globally recognized leader of digital business strategy and training solutions, contributing to the betterment of Fortune 100 - 5000 companies.
  • Sticky It, Inc
    Director Of Marketing & Project Development
    Sticky It, Inc Dec 2012 - Sep 2014
    Wilmington, North Carolina Area
    Sticky IT is a breeding ground for creativity, energy and innovation. As part of this diverse team, I bring fresh ideas and control the everyday chaos of our agency. My “hat” collection is ever growing, and I love it. I tackle new and existing projects with positive energy to fuel productivity. At the core of large projects, there is usually a small project waiting to be discovered. I like to sniff those out and proactively get the team moving at full-throttle. The thrill of projects coming to fruition is what drives me to get things done (right). A wise man once said, “Even if you’re on the right track, you’ll get run over if you just sit there.” – Will RogersThis season’s trending hat collection: • Project Developer Duckbill – As the “go-to” girl, I manage each project from beginning to end…and beyond. Handling clients takes excessive communication, extreme patience and a problem-solver attitude. Blend those with the invaluable personal touch (do you remember birthdays or spouse names?) and you’ve got a powerful client relationship. • Social Media Matador – I plan, pimp and primp our pages to ensure fresh, relevant content for sticky IT.• Marketing Strategy Skull Cap—Strategy requires a tight fit. Planning tools of choice? Analytics, client feedback, social trends, market thought-leaders and our slick branding.• Brand Building Beret – The core of a brand is it’s story, and the future of a brand is people who make a difference. Sticky IT is a collection of exceptional talent. Building our brand leverages a little piece of everyone and a includes glimpses into our everyday activities. Big business can still be socially nimble – you just need the right manager to make it happen. • Trade Show Top Hat -- Industry trade shows make me giddy. I could go on for hours!• Catch-All Chef Hat – You never know what ingredients are in the basket. I am always prepared to think on my toes, harness my resources and turn the impossible into amazing.
  • Onset Dermatologics
    Sales Operations Specialist
    Onset Dermatologics Nov 2011 - Nov 2012
    Manage and oversee the operations, systems and projects of a 49 territory team. Projects include:--Sales force integration during the acquisition of Triax Pharmaceuticals--Planning and execution of 4 National Sales Meetings--Migration to a new CRM from proposal through launch.
  • Onset Dermatologics
    Marketing Assistant Manager
    Onset Dermatologics Feb 2011 - Nov 2011
    • Designed an online sample management system to facilitate monthly rep requests and oversee inventory activity• Build marketing campaigns using a variety of media to capture effective messaging identified by market research• Implement product launch plans through sales force driven promotions and sales strategies• Scout and negotiate with vendors to foster new relationships for small, large and ongoing projects• Collaborate with internal teams to define a branding strategy to execute critical international trade shows
  • Onset Dermatologics
    Marketing Associate
    Onset Dermatologics Jul 2010 - Jan 2011
    • Provide customer support for inbound calls relating to product information, sample requests and other customer inquiries• Support the marketing department personnel by assisting in the execution of projects associated with product launches and product promotion• Manage monthly samples and literature shipments to sales force• Plan and manage logistics for National and Regional Sales Meetings• Format and disseminate Excel-based product performance reports• Complete general administrative tasks as required• Various additional projects
  • Color Wheel Paints
    Marketing Assistant Manager
    Color Wheel Paints 2007 - 2008
    • Establish and enforce international branding guidelines for print, online, outdoor and internal promotions• Conceptualize and launch an on-site sales program for delivery vehicles to capture incremental sales opportunities• Instituted a comprehensive company rebranding. Including logo development, promotional material rebranding, media coverage, website re-development and internal branding education from store level to international teams.
  • Environmental Pr Group
    Account Coordinator
    Environmental Pr Group 2006 - 2007
    • Developing copy for promotional and publicity materials and managing media relations. • Fine-tuning client presentations, community relations, conducting and analyzing research and issues management. • Proven results as a project leader for highly attended (and supported) community event. Sponsorships were identified and secured, all vendors negotiated, and media coverage was carefully targeted to span from local to national coverage.• Reengineered and lead a Speakers Bureau for a board of non-profit organization executives.

Mandy Miller Skills

Marketing Marketing Strategy Sales Operations Email Marketing Social Media Strategy Leadership Management Account Management Public Relations Business Development Product Launch Strategic Planning Marketing Communications Sales Management New Business Development Project Management Pharmaceutical Industry Meeting Planning Pharmaceutical Sales Social Media Marketing Customer Relationship Management Vendor Management Experience Sales Force Development Content Writing Customer Engagement Customer Insight Customer Service Branding Initiatives Web Content Management Creative Strategy Customer Relations Help Desk Support Online Marketing Analytics

Mandy Miller Education Details

Frequently Asked Questions about Mandy Miller

What company does Mandy Miller work for?

Mandy Miller works for Saas Hero

What is Mandy Miller's role at the current company?

Mandy Miller's current role is Operations Leader | Elevating B2B SaaS Success through Efficiency and Scalable Growth.

What is Mandy Miller's email address?

Mandy Miller's email address is ma****@****ero.net

What schools did Mandy Miller attend?

Mandy Miller attended University Of South Florida, University Of South Florida.

What are some of Mandy Miller's interests?

Mandy Miller has interest in Valuable Lessons, Smile For Goodness Sake, Life Is Full Of Moments Of Brilliance, If You Are Reading This, All You Need Is One Lifetime, Great Food, Make It Count.

What skills is Mandy Miller known for?

Mandy Miller has skills like Marketing, Marketing Strategy, Sales Operations, Email Marketing, Social Media, Strategy, Leadership, Management, Account Management, Public Relations, Business Development, Product Launch.

Who are Mandy Miller's colleagues?

Mandy Miller's colleagues are Stefan Šijaković, Samantha Delos Santos, Angelica Martinez, Brian Aji, Mateja Pavić - Maroš, Kelly Felton, Vedran Leder.

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