Marc Wilkinson Email & Phone Number

Hamtramck, Michigan

Hamtramck, Mi

District Technology Coordinator will serve as the team leader for technical support of staff and service functions; provide technical expertise where appropriate; coordinate efforts and supervise other Technology Services staff; assist with prioritization and oversight of technology work orders; manage technology related projects and facilitate resolution of technology issues for the Hamtramck Public Schools. This individual should also maintain a high standard of customer service philosophy and responsiveness to technology needs.

Ann Arbor, Michigan

The Training & Installation Specialist supports the incremental revenue growth of $2.1M by ensuring new Audatex Estimating, AutoFocus & One Maaco clients are installed, configured and attend effective personalized product training in a timely manner.At Solera, we believe in providing clarity and focus to what our volunteers are responsible for – their mission. The 80's, as we call them at Solera, are the employee's priorities associated with their role or mission. The mission 80's for this role, are:Deliver high-quality installations and configuration of Audatex Estimating, AutoFocus, and One Maaco.Deliver high-quality instruction via virtual means to new and existing clients via one on one interaction.Understand client specific needs to effectively configure the solution and communicate product knowledge.Remain highly knowledgeable of Audatex products and service offerings.Collect and analyze client feedback to improve upon training materials, installations, and configuration deliveryAssessing new client usage and their onboarding process.Develop and maintain a library of product knowledge materials.Work with Installation and Technical Support Manager and staff to resolve client issues and establish procedures to eliminate recurring issues.Provide technical and installation support to internal and external clients, including but not limited to field engineers, technicians, clients, sales, trainers and installation specialists.Document all customer interactions consistently, thoroughly, and free of grammatical errors.Perform all other duties as assigned.

Oversee general operations of the company and provide IT support and website marketing services.

Provision of strategic planning and project management as well as product development. In addition, I was an onsite service technician.

Greeting new guests and prospective members of our BNI chapter.

Bachelor Of Science (B.S.), Network And Information Technology Administration

General Course Work