Marcelo Nacif Email and Phone Number
Marcelo Nacif personal email
- Valid
- Executive with 20 years of experience in marketing, customer success, digital transformation, sales and project management.- Experience in technology, automotive and services sectors. - Performance in CRM, customer experience, communication, consulting in digital transformation, lead management, agile project management, artificial intelligence, sales, after-sales, segmentation & positioning, consumer behavior, BI, innovation and IoT.- Independent administrative counselor for a technology company in SP/Sorocaba (currently).- Mastery of tools like Salesforce, Watson, APPs, Sites, DBM, BI and Office suite.- Relationship with suppliers, especially marketing and technology; with corporate clients, providing consulting and acting in sales and delivery of projects.- People management, always valuing the teamwork with results orientation.- Ability in relationship and communication on all hierarchical levels.- International experience, responsible for the sale and projects implementation in Argentina; and six months of experience working in Venezuela.- Fluent English and advanced Spanish.
Docusign
View- Website:
- docusign.com
- Employees:
- 5526
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Sr. Manager, Customer Success ManagementDocusign May 2021 - PresentSão Paulo, São Paulo, Brasil
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Advisory BoardEsquadgroup Jan 2021 - PresentSão Paulo, Brasil -
Digital Transformation Manager (Digital, Crm And Ai)Ibm Jun 2018 - Dec 2020São Paulo- Responsible for customer portfolio, from proposal design, sale, delivery to administrative activities.- Responsible for management and design of digital solutions, which promote experience and concrete results to internal and external customers.- Experience in Digital, AI and CRM projects, aimed at internal employees, customers, chain integration, partners and production plant.- Team of 22 professionals, working on the delivery of various CRM, digital, BI and artificial intelligence technologies, through agile methodologies.- Acting in strategic projects such as Connected Car (Digital IoT), eCommerce, CRM design and implementation.- IBM Awards 2020 for performance and contribution to the company. -
Latin America After-Sales Communication CoordinatorFca Fiat Chrysler Automobiles Mar 2017 - Jun 2018São Paulo- Responsible for Brand Mopar, brand positioning, Online and Offline channels and consumer experience.- Planning and implementation of the 360-degree strategy of the Mopar brand, definition of tone, narrative and territories of action.- Planning and implementation of the Brand Website, online and offline campaigns and point of sales marketing.- Management of 3 marketing agencies and technology suppliers.- Team of 4 direct employees. -
Crm And Lead Management Latam CoordinatorFca Fiat Chrysler Automobiles Apr 2010 - Mar 2017Belo Horizonte- CRM, DBM, direct marketing, lead management and consumer experience management (B2C and B2B) for Latin America.- Team of 6 employees. Management of 4 marketing / technology suppliers.- Lead Management design and implementation within 550 dealers in 3 months.- Increase lead contribution to sales, starting from zero and reaching 6% of the Company's total sales in 1.5 years.- DBM structuring and modeling. 6M customers.- Implementation of customer repurchase index. Increase 5pp in 1 year.- CRM segmentation and positioning, supporting loyalty customer club.- Implementation of lead management in Argentina (Fiat and Jeep).
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General Manager And International Sales2Set Trading Mar 2009 - Mar 2010Belo Horizonte- Management and international commercial representation of goods.- Creation of the company and partnerships with 8 Brazilian suppliers. -
International Purchasing SupervisorLand Glass Oct 2008 - Mar 2009Maracay, Venezuela- Responsible for purchasing flat and laminated glass from China and USA.- Team of 3 employees.- Structuring the import process of glass containers (design and standardization processes).- Import of more than 300 containers, from purchase, custom clearance, international and national logistics and storage.
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Marketing & Crm Analyst. Junior And SeniorFundação Dom Cabral 2003 - 2008Belo Horizonte- Responsible for CRM, DBM, BI and loyalty program (Alumni).- Lead management and sales processes implementation for corporate and personal clients.- Marketing segmentation and positioning structuring.- Management of alumni club, including web portal and events.
Marcelo Nacif Skills
Marcelo Nacif Education Details
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Business And Marketing -
Management With Emphasis On Marketing
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Management With Emphasis On Marketing
Frequently Asked Questions about Marcelo Nacif
What company does Marcelo Nacif work for?
Marcelo Nacif works for Docusign
What is Marcelo Nacif's role at the current company?
Marcelo Nacif's current role is Digital Transformation | Customer Experience | Marketing.
What is Marcelo Nacif's email address?
Marcelo Nacif's email address is ma****@****ail.com
What schools did Marcelo Nacif attend?
Marcelo Nacif attended Universidade Federal De Minas Gerais, Fundação Dom Cabral, Universidade Fumec.
What skills is Marcelo Nacif known for?
Marcelo Nacif has skills like Leadership, Lead Management, Espanhol, Salesforce.com, Empreendedorismo, Relationship Marketing, Customer Care, Banco De Dados, Microsoft Powerpoint, Automotive, Competitive Analysis, Scrum.
Who are Marcelo Nacif's colleagues?
Marcelo Nacif's colleagues are Matt Choi, Shubhadeep Dasgupta, Alexandre Martins Gregores, Mark Tan, Natalie Mols, Matheus Badega, Seán Stewart.
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Marcelo Nacif
Rio De Janeiro, Brazil -
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Marcelo Ricart Nacif
Senior Executive In Business, It And Outsourcing Consulting ServicesSão Paulo, Sp
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