Sr. Manager, Customer Success Management
Current
May 2021 - Present
AeroLeads people directory · profile
Marcelo Nacif Email & Phone Number
Digital Transformation | Customer Experience | Marketing
at
DocuSign
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Digital Transformation | Customer Experience | Marketing
Location
São Paulo, São Paulo, Brazil
Company size
Who is Marcelo Nacif? Overview
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Quick answer
Marcelo Nacif is listed as Digital Transformation | Customer Experience | Marketing at DocuSign, a company with 5526 employees, based in São Paulo, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Marcelo Nacif.
Marcelo Nacif previously worked as Sr. Manager, Customer Success Management at Docusign and Advisory Board at Esquadgroup. Marcelo Nacif holds Bachelor Of Business Administration (B.B.A.), Business And Marketing from Universidade Federal De Minas Gerais.
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Profile bio
About Marcelo Nacif
- Executive with 20 years of experience in marketing, customer success, digital transformation, sales and project management.- Experience in technology, automotive and services sectors. - Performance in CRM, customer experience, communication, consulting in digital transformation, lead management, agile project management, artificial intelligence, sales, after-sales, segmentation & positioning, consumer behavior, BI, innovation and IoT.- Independent administrative counselor for a technology company in SP/Sorocaba (currently).- Mastery of tools like Salesforce, Watson, APPs, Sites, DBM, BI and Office suite.- Relationship with suppliers, especially marketing and technology; with corporate clients, providing consulting and acting in sales and delivery of projects.- People management, always valuing the teamwork with results orientation.- Ability in relationship and communication on all hierarchical levels.- International experience, responsible for the sale and projects implementation in Argentina; and six months of experience working in Venezuela.- Fluent English and advanced Spanish.
Listed skills include Leadership, Lead Management, Espanhol, Salesforce.Com, and 23 others.
Current workplace
Marcelo Nacif's current company
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Docusign
8 roles · 23 years
Marcelo Nacif work experience
A career timeline built from the work history available for this profile.
Advisory Board
Current
Jan 2021 - Present
Digital Transformation Manager (Digital, Crm And Ai)
- Responsible for customer portfolio, from proposal design, sale, delivery to administrative activities.- Responsible for management and design of digital solutions, which promote experience and concrete results to internal and external customers.- Experience in Digital, AI and CRM projects, aimed at internal employees, customers, chain integration.
Jun 2018 - Dec 2020
Latin America After-Sales Communication Coordinator
- Responsible for Brand Mopar, brand positioning, Online and Offline channels and consumer experience.- Planning and implementation of the 360-degree strategy of the Mopar brand, definition of tone, narrative and territories of action.- Planning and implementation of the Brand Website, online and offline campaigns and point of sales marketing.- Management.
Mar 2017 - Jun 2018
Crm And Lead Management Latam Coordinator
- CRM, DBM, direct marketing, lead management and consumer experience management (B2C and B2B) for Latin America.- Team of 6 employees. Management of 4 marketing / technology suppliers.- Lead Management design and implementation within 550 dealers in 3 months.- Increase lead contribution to sales, starting from zero and reaching 6% of the Company's total.
Apr 2010 - Mar 2017
General Manager And International Sales
- Management and international commercial representation of goods.- Creation of the company and partnerships with 8 Brazilian suppliers.
Mar 2009 - Mar 2010
International Purchasing Supervisor
Land Glass
- Responsible for purchasing flat and laminated glass from China and USA.- Team of 3 employees.- Structuring the import process of glass containers (design and standardization processes).- Import of more than 300 containers, from purchase, custom clearance, international and national logistics and storage.
Oct 2008 - Mar 2009
Marketing & Crm Analyst. Junior And Senior
- Responsible for CRM, DBM, BI and loyalty program (Alumni).- Lead management and sales processes implementation for corporate and personal clients.- Marketing segmentation and positioning structuring.- Management of alumni club, including web portal and events.
2003 - 2008
~5 yrs
Team & coworkers
Colleagues at DocuSign
Other employees you can reach at docusign.com. View company contacts for 5526 employees →
AP
Arthur Puccinelli
Colleague at Docusign
Curitiba, Paraná, Brazil, Brazil
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JK
Jasmine Kendall
Colleague at Docusign
Westland, Michigan, United States, United States
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AT
André Takahama
Colleague at Docusign
São Paulo, São Paulo, Brazil, Brazil
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AS
Ashlie Sharma
Colleague at Docusign
Seattle, Washington, United States, United States
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BE
Bridget Egan
Colleague at Docusign
Seattle, Washington, United States, United States
View →
RT
Ricardo Tohe
Colleague at Docusign
Celaya, Guanajuato, Mexico, Mexico
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HS
Hayan Shamas
Colleague at Docusign
Dearborn Heights, Michigan, United States, United States
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JF
Jack Fitzpatrick Byrne
Colleague at Docusign
County Dublin, Ireland, Ireland
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JH
Johnathan Ho
Colleague at Docusign
Singapore, Singapore
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BY
Brian Yeckley
Colleague at Docusign
Chicago, Illinois, United States, United States
View →
Arthur Puccinelli
Colleague at Docusign
Curitiba, Paraná, Brazil, Brazil
View →
JK
Jasmine Kendall
Colleague at Docusign
Westland, Michigan, United States, United States
View →
AT
André Takahama
Colleague at Docusign
São Paulo, São Paulo, Brazil, Brazil
View →
AS
Ashlie Sharma
Colleague at Docusign
Seattle, Washington, United States, United States
View →
BE
Bridget Egan
Colleague at Docusign
Seattle, Washington, United States, United States
View →
RT
Ricardo Tohe
Colleague at Docusign
Celaya, Guanajuato, Mexico, Mexico
View →
HS
Hayan Shamas
Colleague at Docusign
Dearborn Heights, Michigan, United States, United States
View →
JF
Jack Fitzpatrick Byrne
Colleague at Docusign
County Dublin, Ireland, Ireland
View →
JH
Johnathan Ho
Colleague at Docusign
Singapore, Singapore
View →
BY
Brian Yeckley
Colleague at Docusign
Chicago, Illinois, United States, United States
View →
3 education records
Marcelo Nacif education
Bachelor Of Business Administration (B.B.A.), Business And Marketing
Post-Graduate, Management With Emphasis On Marketing
Master'S Degree In Administration / Stricto Sensu, Management With Emphasis On Marketing
FAQ
Frequently asked questions about Marcelo Nacif
Quick answers generated from the profile data available on this page.
What company does Marcelo Nacif work for?
Marcelo Nacif works for DocuSign.
What is Marcelo Nacif's role at DocuSign?
Marcelo Nacif is listed as Digital Transformation | Customer Experience | Marketing at DocuSign.
Where is Marcelo Nacif based?
Marcelo Nacif is based in São Paulo, São Paulo, Brazil while working with DocuSign.
What companies has Marcelo Nacif worked for?
Marcelo Nacif has worked for Docusign, Esquadgroup, Ibm, Fca Fiat Chrysler Automobiles, and 2Set Trading.
Who are Marcelo Nacif's colleagues at DocuSign?
Marcelo Nacif's colleagues at DocuSign include Arthur Puccinelli, Jasmine Kendall, André Takahama, Ashlie Sharma, and Bridget Egan.
How can I contact Marcelo Nacif?
You can use AeroLeads to view verified contact signals for Marcelo Nacif at DocuSign, including work email, phone, and LinkedIn data when available.
What schools did Marcelo Nacif attend?
Marcelo Nacif holds Bachelor Of Business Administration (B.B.A.), Business And Marketing from Universidade Federal De Minas Gerais.
What skills is Marcelo Nacif known for?
Marcelo Nacif is listed with skills including Leadership, Lead Management, Espanhol, Salesforce.Com, Empreendedorismo, Relationship Marketing, Customer Care, and Banco De Dados.
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