Marci Taylor Email & Phone Number

Issaquah, Wa, Us

Issaquah, Washington, United States

United States

Issaquah, Washington

Issaquah, Washington

Reservation staff in assisting Costco Members in the planning of their CRUISE vacation travel, with a focus on first-call confirmation in a fast-paced call center environment.  Friendly and efficient handling of Member calls.  Use of airline and in-house computer systems to make Member reservations.  Accurate confirmation of reservations.  Communicating Members’ needs to other support departments. Extensive cruise sales and personal travel experience.

Bothell, Wa

Job Description: Vice President of Sales and CommunicationsDirectly responsible for the company’s revenue Develop and maintain all SEO presence, social media and reach via technologyDevelop plans and strategies for developing business and achieving the company’s sales goals Manage the use of budgets Manage the sales teams, operations and resources to deliver profitable growth Define and oversee incentive programs that motivate the team to achieve the company's goals. Define and coordinate sales training and licensure programs that enable staff to achieve their potential and support company sales objectives Exceed customer expectations and contribute to a high level of customer satisfaction Hire and develop sales staff Provide detailed and accurate sales forecasting Put in place infrastructure and systems to support the success of the sales function Compile information and data related to customer and prospect interactions Monitor customer, market and competitor activity work closely with the marketing function to establish successful channel and partner programs Manage key customer relationships and participate in closing strategic opportunities Travel for in-person meetings with customers and partners and to develop key relationships

Lynnwood, Wa

Provides health & welfare benefit conceptual & technical guidance and support to service associates to resolve product and client issues by utilizing extensive product knowledge, problem solving skills and troubleshooting experience.coordination during Open Enrollment.- Provides service support related to the administration of health & welfare benefit programs to the service team via phone, CRM, email or in person, regarding the resolution of participant benefit plan, insurance provider, HRB product and client problems. Utilizes extensive benefits/product/process experience to identify issues, troubleshoot client problems and assist with a resolution.

Cultivate new and maintain ongoing relationships with direct consumers via telemarketing and email efforts. CRM software management and utilization to convert brochure request leads to bookings. Sold all Holland America Line and Windstar cruise and tour vacation products and provided exceptional customer service.Specialized in affinity group sales including non-profit partnerships (e.g. Shriners) and family reunions. Built an ongoing relationship with the guest(s) via phone and email to ensure customer retention and company loyalty. Able to meet and exceed department goals while providing exceptional customer service.This position required a high touch, personal approach with proactive methods of individualizing the customer experience in a high volume environment.

Provided educational opportunities to travel agents to increase sales in the Alaska cruise and tour product line. Utilized CRM database to effectively market and track

Local Area Marketing and Event CoordinatorEstablished and implemented local marketing plans in conjunction with corporate marketing to achieve high level brand awareness in Seattle and surrounding neighborhoods served. Developed ideas for local events and promotions, such as "peach parties" and participation in Seafair and other neighborhood friendly activities. Hired and trained staff to conduct in-home client demonstrations to groups of prospective customers to obtain new business and increase awareness, growth and success of company.

Coordinated twenty-two top national account travel partners with sales and marketing efforts. Managed co-op funds, backend funding and advertising efforts. Arranged for all travel arrangements for Directors to meet with clients and attend conferences nationally and internationally.

Coordinated direct mail, postcard and collateral material for travel agent partners. Assist with development of Holland America Line cruise destination brochures and mailers for consumers and travel agent partners. Assisted Product Management team with email and fax marketing to provide extra sales support to increase sales, especially departures needing last minute sales.

Respond to a variety of calls from Travel Agents and consumers in an inbound call center environment. Utilized my superior customer service skills to build rapport, recommend and book cruises, cruise tours and options. Provided knowledge and resources for travel agents and consumers. Provided quality customer service on all calls. Maintained department's excellent telephone service levels and statistical goals. Worked independently in an inbound call center environment meeting performance metrics benefiting the whole organization.

Bachelor Of Arts, Communication

Certified Travel Counselor, Tourism And Travel Services Marketing Operations

Associate Of Arts Degree, Tourism And Travel Services Management