Customer Success Manager, Microsoft
Current• Managing the customer experience through monthly meetings around products and licensing.• Offering ongoing guidance for management, deployment, and adoption of Microsoft technology.• Executing against given key performance indicators including customer retention, growth of customers business, and selling MRR services.• Partnering with the Microsoft organization to co-sell effectively across a targeted list of customers.• Working with SHI sales to ensure they are reviewing MSFT road maps with stakeholders within the customer.