Marc Phillips Email & Phone Number

Spokane, Wa, Us

Spokane, Washington, United States

Washington, United States

Responsible for the operation and results of multiple locations within my designated area such as operations, internal and external development, business relationships, wowing every internal and external customers and profitability. I provide leadership and mentoring to all my direct reports and lead my team effectively and efficiently.

Spokane, Wa, United States

I communicate clearly and effectively to all company stakeholders their duties to the organization, provide training and support, and hold each person accountable when individual performance fails to meet the expectations set forth by myself and/or the organization.I’m cross-trained and ready to serve as the backup for any administrative position including but not limited to CSR, Estimator, Porter and Parts Coordinator.I do have a fundamental understanding of the processes to be able to inspect for quality and accuracy of auto body repair, refinish, welding, and refinish detail. I also have the ability to organize, distribute and manage workflow to ensure quality and timely vehicle repairs.

Scottsdale, Arizona

Advise, guide, plan and hold team members accountable to attain financial goals and company standardsProduced an environment and culture which is conducive to managing daily workflow effectively and efficiently.Interview, hire, and mentor service advisors, customer support staff, and techniciansComply with federal, state and local regulations that affect service operations

Phoenix, Arizona

Coach, Encourage, and Developed a service team that is determined to serve the guest by executing my customer centric processes.I was in charge of recruiting, hiring and developing a team of factory-certified technicians and writers.The day to day goal was accomplishing organizational standards, while achieving a high level of customer satisfaction. Ensure the service department is unified with the other departments throughout the dealership.Manage the physical facility of the shop and the shop equipment. Ensure that the work environment remains clean, safe, and a customer centric culture exists.Forecasts goals and objectives for the service department and strives to meet them.Established and maintained a good working relationships with customers to encourage repeat and referral business.

Service advisor at Sands Chevrolet in charge of superior customer service and consulting customers in the continued care of their vehicles and or needed repairs. Educating individuals on the importance of preventative maintenance and helping them make sound investment decisions!

Central Wa/ Hermiston, Or. Territory

Sales Manager solely responsible for supporting two branches that cover all of Central Washington from Oregon to the Canadian boarder. Responsible for growing key product areas, maintaining accurate records on prospective and active accounts, meeting branch revenue budget. Duties include development and execution of plans to grow new and existing business through servicing individual contacts, group in-services and trade show attendance as well as educating physicians, hospital personnel, home health agencies and other traditional referral sources on contracted partners’ policies and procedures.

Accountable for operations excellence, sales growth, training compliance and coaching and development of employees. Develop and direct weekly sales meetings with sales team, as well as, monthly meetings and recognition events with management team. Devise and implement progression plans for all direct reporting employees, clearly defining next career step creating a strong bench of future leaders. Distinct growth in all sales metrics, including new and existing customer sales attainment within assigned area. Create and present quarterly review to Director of Sales and Area Retail Sales Manager reviewing individual store sales and operations.Consistently lead market in sales and customer satisfaction results through solid staffing, scheduling, sales process, coaching, and validation/inspection. Developed and distributed weekly sales meeting agendas to drive sales and deliver on market specific needs.Evaluate employee specific opportunities through testing, floor observations, and one on ones. Implemented individual learning plans focused on driving behaviors in alignment with sales process.

Spokane, Washington

Clean and detail cars for the sales department.