Marcus Burks Email & Phone Number

Orlando, Florida Area

Responsible for providing support and guidance to Strong Foundations staff, case management and families participating in services related to the Strong Foundations strategies, including Family Team Conferencing (FTC), to ensure successful implementation of the Strong Foundations project.

Kissimmee, Fl

• Conducted comprehensive intake admissions for new referrals through listening, assessment, collection of historical files and collaboration with other service providers.• Define solutions, developed, implemented, and monitored the individualized Person-Center Plan (PCP) using evidence-based practices for up to 45 clients, to meet their integration and service coordination goals.• Completed documentation and reports on a daily, weekly and quarterly basis to ensure eligibility, funding, and compliance with state, federal and agency policy.• Ensured all case-related activities and information adhered to established procedures of accountability and confidentiality according to contracts and regulatory entities.• Attended court hearings to provide support youths & their families and served as a crisis intervention facilitator for post-court support.• Analyzed, organized, planned, scheduled and demonstrated ability to coordinate care with other federal and community organizations.• Facilitated meetings between families and court authorities to engage, discuss, communicate and enforce service plans and communicate objectives and expectations to all parties.• Ability work remotely productively and successfully

Tallahassee, Florida Area

During my tenure at Homes.com, I utilized interpersonal skills to engage clients via phone, email, and chat to ensure that their technical and billing needs were up to their standards. After successfully managing a smaller account I was promoted to a larger client account where in addition to daily customer service responsibilities, I managed and update client websites including webpage design and content management. Troubleshooting client’s technical issues in a clear and concise manner was a major aspect of this role.

Orange City, Fl

• Enhanced projects performance by managing operational efficiencies, schedule management, project plans and requirements documentation.• Collaborated with program and project managers to define solutions, implement, and enforce J C Wilreign & Associates project management processes.• Organized and updated project SharePoint pages to serve as a repository for project documentation• Developed process flow diagrams and other visuals when presenting clients and stakeholders with project updates.• Assisted in defining and documenting project objectives, project scope and overall project approach. I communicated and collaborated with the project team and project stakeholders.• Demonstrate in Engaging in close out processes through listening, communicating, including documentation• Ability to work remotely productively and successfully