Marc Dekker Email & Phone Number

Toronto, Ontario, Canada

Responsible for technical deployment, customer support, learning and development and account management departments within Litmus, ensuring our customers have a world class experience with using Litmus products and interacting with the Litmus teams.Set strategic direction for a high-performing team, including division, department and individual goals. Coach and mentor team members.

Toronto, Ontario, Canada

Responsible for setting corporate direction for ensuring our customers maximize their potential with Litmus Edge and Litmus Edge Manager, from both a user experience and optimized delivery of the implementation into their environment.

Toronto, Canada

Responsible for enabling our customers to harness the power of industrial IoT using Loop Edge software.

Procter And Gamble Cincinnati, Ohio

Service delivery manager, accountable for all services (Operations, Project, Business Development) provided to 120 P&G manufacturing facilities globally Manage globally diverse team providing 24x7 remote infrastructure and application support along with platform deployment and new service rollouts Accountable for all service metrics regarding uptime, mean time to repair across all ITIL functions, as well as for portfolio, program and project performance for all delivery into remote sitesProfit and loss and new service development responsibility

Procter And Gamble, Cincinnati, Ohio

Client management focus on developing value protect and value create IT solutions for Procter and Gamble manufacturing and R&D space Defined and developed global IT@Labs service delivery model for all P&G research and development innovation centers globallyDeveloped manufacturing operations desk service delivery model to provide 24x7x365 support across all P&G Baby Care sites globally – currently leading efforts to expand to all remaining P&G business unitsDeveloped and implemented a global manufacturing platform deployment process for use across all P&G facility deploymentsLed the creation of technical standards and governance for manufacturing technology being deployed to P&G Led the creation of Industry 4.0 proof of concept activities for data collection and analysis on the shop floor Actively engaged with the DXC sales team in pursuing and developing new integration and deployment opportunities outside of the P&G account, specifically engagements with large manufacturing companies

Rolls-Royce, Derby, United Kingdom And Indianapolis, Indiana

Programme manager for the Rolls-Royce new facilities program, overseeing multiple – multi-million dollar projectsOversaw a team of project managers and technical staff to plan, define and execute the deployment of IT infrastructure into new Rolls-Royce manufacturing and assembly facilities using a multi supplier delivery model Developed commercial statement of works for submission to Rolls-Royce for infrastructure projects within the Rolls-Royce new facilities programWas Responsible for financial management of each of the in-flight infrastructure projectsCommunicated directly with Rolls-Royce senior and executive staff for ongoing statusAnalysed and provided feedback on the goodness of requirements provided by Rolls-Royce into each facilities projectResponsible for all project controls processes on each project: schedule management, issue management, risk management, status reporting, change control, budget and resource managementDeveloped standardized MS-Project schedules for all projects Developed a methodology for technical integration and management for Rolls-Royce new facilities to streamline the infrastructure implementation and support multi supplier deliveryCreated a regional “Americas” integration team to support Rolls-Royce new facilities infrastructure projects Member of the Hewlett Packard new business team actively engaged in pursuing new opportunities within the Rolls-Royce account and other manufacturing companies

General Motors, Bupyeong-Gu, Incheon, Korea

Programme manager for the General Motors Asia Pacific New and Major Launch programme, overseeing multiple – multi-million dollar projectsResponsible for the planning and deployment of Bill of IT systems and infrastructure being deployed into General Motors Powertrain facilities in South Korea, China, Thailand and India.Oversaw a team of project managers and technical staff responsible for each of the implementations of IT infrastructure in new facilities constructed in Korea, China, Thailand and IndiaCommunicated directly with General Motors senior and executive staff for ongoing statusBelonged to a team to that developed an internal General Motors IT launch process to be used when deploying IT to new facilities.Managed gap analysis / requirements gathering sessions to determine how “fit for purposes” the General Motors bill of IT systems would be for each site

General Motors, Shanghai, China

Relocated to Shanghai, China in 2006 to develop technical teams for the deployment of General Motors Bill of IT systems in Asia Pacific.Responsible for the deployment of part track and trace software at General Motors sites in China and South Korea Performed requirements gathering and gap analysis for part track and trace stations for each General Motors Site

General Motors, St. Catharines, Ontario

Recognized within General Motors as a subject matter expert regarding part tracking and traceability and was responsible for the deployment and support of part track and trace software at General Motors sites in Canada, United States and AustraliaMember of an initial General Motors team that traveled to Asia Pacific to evaluate common IT concepts for General Motors joint ventures

General Motors, St. Catharines, Ontario

Team Leader for the General Motors plant floor IT support group, responsible for all application development and support for the St. Catharines siteHeld requirements gathering sessions with various General Motors systems owners for application enhancements for multiple plant floor systems

General Motors, St. Catharines Ontario

Recognized within General Motors as a subject matter expert regarding the company’s internal Production Part Change Management and Readiness process.Project manager for development of a project to re-write General Motors’ Production Part Change - Management and Readiness software, starting at the requirements gathering stage until final user acceptance Used MS Project to manage scheduleHeld requirements gathering sessions with key stakeholders for the Change Management and Readiness development project Executed General Motors Systems Development Process to develop software specifications based on customer requirements and concluding with user acceptance testing

General Motors, Oshawa Ontario

Performed software development and maintenance using Visual Basic 4.0 and Microsoft SQL server 6.0.Executed General Motors Systems Development Process to develop software specifications based on customer requirements and concluding with user acceptance testing Conducted customer requirement gathering sessions for Oshawa Car Plant Business Management systemExecuted unit testing for software modules developed

General Motors, Oshawa Ontario

Responsible for coordinating all hardware and software changes to minimize impact to GM customer.Supervised all Operations activities and provided 24/7 pager support Performed troubleshooting and resolution of issues, operational checks, system upgrades.Progressed from a junior operator position to Senior operator responsible for a team of 12

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 3.8 Gpa

Certificate In Business Administration, Business Administration And Management, General, 3.8 Gpa

(Diploma) Information Systems, Management Information Systems And Services, Honours