Marcus Dunn Email and Phone Number
Dedicated to fortifying the digital realm for a safer tomorrow. As a Cybersecurity enthusiast and PC System Analyst at Augusta University, I'm driven by the mission to bolster the security of our interconnected world. My passion lies in sharing my technical knowledge with others while actively contributing to safeguarding our tech-driven future.My educational journey at Augusta University has equipped me with a versatile skill set encompassing computer networking, programming, scripting, cloud computing, and cutting-edge strategies to fortify data and systems against cyber threats.In my current role as a PC System Analyst, I've successfully resolved over 700 tickets, all while prioritizing exceptional customer service. My responsibilities include troubleshooting hardware issues, deploying software solutions, and ensuring seamless connectivity for various devices, including PCs, Macs, and handheld devices.Before my professional introduction into IT and cybersecurity, I spent over five years building computers and mastering programming languages. Through this journey, I've discovered a knack for effective communication and building valuable connections. I am perpetually dedicated to honing my skills across all the fields I explore.I'm eager to connect and engage in conversations about the ever-evolving landscape of cybersecurity and technology. Feel free to contact me on LinkedIn or via email at DunnJMarcus@gmail.com
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Grc/Soc InternAugusta University Sep 2024 - PresentAugusta, Georgia, United States -
Pc System Analyst 1Augusta University Nov 2021 - PresentAugusta, Georgia, United States-Install, test, troubleshoot, and maintain hardware and software products including internet and network connectivity for PCs, Macs, handheld devices, and peripherals of customers-Advise and consult with customers on the use of enterprise systems and software tools to enhance productivity and improve customer experience -Provide physical maintenance to hardware equipment, including replacing hard drives, power supplies, processors, RAM, monitors, and other peripherals -Provide telephone, face-to-face and remote support to the customer to include detailed status information and estimated time of resolution to customers in a timely manner -
It Student TechnicianAugusta University Sep 2020 - Nov 2021Augusta, Georgia, United States-Troubleshooted and resolved technical software and hardware-related problems promptly and efficiently.-Responsively addressed inquiries and issues from faculty/staff regarding technology resources, providing effective solutions and guidance.-Installed software and hardware on faculty/staff computers, ensuring seamless integration and functionality.-Managed daily tickets assigned in ServiceNow, demonstrating strong task ownership and efficient progress tracking-Adhered to designated Service Level Agreement (SLA) timeframes, ensuring timely response to tickets and consistent updates.
Marcus Dunn Skills
Marcus Dunn Education Details
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Computer And Information Systems Security/Information Assurance
Frequently Asked Questions about Marcus Dunn
What company does Marcus Dunn work for?
Marcus Dunn works for Augusta University
What is Marcus Dunn's role at the current company?
Marcus Dunn's current role is PC System Analyst | Cybersecurity Graduate.
What schools did Marcus Dunn attend?
Marcus Dunn attended Augusta University.
What skills is Marcus Dunn known for?
Marcus Dunn has skills like Computer Science, Active Learning, Problem Solving, Communication, Programming, Critical Thinking, Compassion, Coding Experience, Humility, Care Management, Social Perceptiveness, Microsoft Excel.
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Marcus Dunn
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Marcus Dunn
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