Principal Program Manager - Customer Service
CurrentOps Integration for AWS Customer Service
Mar 2023 - Present
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Marcus Hicks Email & Phone Number
Principal Program Manager - Customer Service
at
Amazon Web Services (AWS)
1 work email found
@amazon.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Principal Program Manager - Customer Service
Location
Bonney Lake, Washington, United States
Company size
Who is Marcus Hicks? Overview
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Quick answer
Marcus Hicks is listed as Principal Program Manager - Customer Service at Amazon Web Services (AWS), a company with 72973 employees, based in Bonney Lake, Washington, United States. AeroLeads shows a work email signal at amazon.com and a matched LinkedIn profile for Marcus Hicks.
Marcus Hicks previously worked as Senior Program Manager - Customer Service at Amazon Web Services (Aws) and Senior Program Manager - AMZL ACES at Amazon. Marcus Hicks holds Bachelor'S Degree, History from University Of California San Diego.
Company email context
Email format at Amazon Web Services (AWS)
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{first_initial}{last}@amazon.com
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Profile bio
About Marcus Hicks
Marcus Hicks is a Principal Program Manager - Customer Service at Amazon Web Services (AWS). He possess expertise in leadership, strategic planning, team leadership, training, microsoft excel and 1 more skills.
Listed skills include Leadership, Strategic Planning, Team Leadership, Training, and 2 others.
Current workplace
Marcus Hicks's current company
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Amazon Web Services (Aws)
Employees
72973
AeroLeads page
12 roles
Marcus Hicks work experience
A career timeline built from the work history available for this profile.
Senior Program Manager - Customer Service
Amazon Web Services Customer Service - Primarily focused on Concierge and Specialties Profiles
Mar 2022 - Feb 2023
Jul 2020 - Mar 2022
Operations Manager Iii
*Supporting all safety programs and OSHA compliance to ensure a safe work environment for all associates and managers*Leading and developing a team of 3-7 Area Managers (front-line supervisors) and 100-300 hourly associates by embodying Amazon’s Leadership Principles*Acting as the primary information source for the team, maintaining compliance and.
Mar 2019 - Jul 2020
Inbound Flow Manager
Responsible for InBound Processes including Dock, Receive and Inbound Workflow.
Jan 2019 - Mar 2019
Robotics Storage Platform Subject Matter Expert
Designated Subject Matter Expert for Amazon Robotics SiteI was a member of the Site's Change Team which owned Process Improvement as well as new Product Rollouts.Worked with a team of stakeholders to set a group of 20 Area Managers and their teams up for success.Also partnered with Operations Managers to maximize deliverables for Q4 Performance.
Jul 2018 - Jan 2019
Outbound Flow Manager
Outbound Flow AMResponsibilities included but were not limited to:Labor Planning Outbound shiftsCoordinating Outbound Departments for efficient workflowCoaching and Developing other Area Managers on the concepts of Production PlanningWorked on Continuous Improvement Cycles to move Outbound performance to 15% YoY Productivity IncreasesSet up Standard Work.
Sep 2017 - Jun 2018
Program Manager
Led the Teach Team for Production Planning Team. Was responsible for Curriculum for Onboarding Finance Kaizen, as well as all Training Materials.Responsibilities included updating and maintaining all Training Materials related to Amazon Fulfillment's Production Planning. Responsibilities also included troubleshooting labor model metrics and Amazon.
Jan 2017 - Aug 2017
Business Analyst
Sep 2016 - Jan 2017
Area Manager
Apr 2014 - Aug 2016
Operations Manager
Jan 2014 - Mar 2014
Logistics Supervisor
Dec 2009 - Nov 2013
1 education record
Marcus Hicks education
FAQ
Frequently asked questions about Marcus Hicks
Quick answers generated from the profile data available on this page.
What company does Marcus Hicks work for?
Marcus Hicks works for Amazon Web Services (AWS).
What is Marcus Hicks's role at Amazon Web Services (AWS)?
Marcus Hicks is listed as Principal Program Manager - Customer Service at Amazon Web Services (AWS).
What is Marcus Hicks's email address?
AeroLeads has found 1 work email signal at @amazon.com for Marcus Hicks at Amazon Web Services (AWS).
Where is Marcus Hicks based?
Marcus Hicks is based in Bonney Lake, Washington, United States while working with Amazon Web Services (AWS).
What companies has Marcus Hicks worked for?
Marcus Hicks has worked for Amazon Web Services (Aws), Amazon, Amazon.Com, General Motors, and O'Reilly Auto Parts.
How can I contact Marcus Hicks?
You can use AeroLeads to view verified contact signals for Marcus Hicks at Amazon Web Services (AWS), including work email, phone, and LinkedIn data when available.
What schools did Marcus Hicks attend?
Marcus Hicks holds Bachelor'S Degree, History from University Of California San Diego.
What skills is Marcus Hicks known for?
Marcus Hicks is listed with skills including Leadership, Strategic Planning, Team Leadership, Training, Microsoft Excel, and Business Development.
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