Marcus Hunter Email & Phone Number

Atlanta, Georgia, United States

▪Developed and implemented the Caylent Crews delivery methodology, enhancing project frameworks.▪Spearheaded Agile training for engineering and project management teams, improving turnaround times.▪Led Salesforce Certinia PSA and FFA implementation, presenting updates to the private equity board and ensuring timely delivery.▪Managed the retirement and migration of legacy applications, ensuring seamless transitions.

▪Managed $4M+ fleet management application deployed in over 30 countries.▪Served as Scrum Master and Release Train Engineer, leading sprint ceremonies and coordinating releases.▪Maintained alignment with senior client stakeholders to ensure strategic alignment and performance.

Atlanta, Georgia, United States

▪Developed IT network security procedures for financial institutions.▪Guided client teams in transitioning to Agile delivery methods.

Atlanta, Ga, United States

▪Managed organization-wide software, hardware upgrades, and maintenance releases.▪Created resource management tools and processes, enhancing efficiency.▪Acted as a subject matter expert for internal process improvements.

Greater Atlanta Area

▪Managed six critical maintenance releases, ensuring business continuity.▪Handled $1M+ project budgets with accurate forecasts and cost management.

Greater Philadelphia Area

Operations – Major Cable and Internet Client – Tools and Operations Manager▪Liaised between strategy, client representatives, and delivery teams to enhance system performance.▪Developed a deployment readiness playbook for new platform transitions.

Greater Atlanta Area

IT – Major Telecommunications Client – Lead Product Manager▪Led a $5M FCC-mandated IT project impacting 18 applications, managing both waterfall and Agile methodologies.▪Improved client relationships, resulting in additional project leadership roles.

Greater Atlanta Area

▪ Responsible for auditing $1M+ in monthly commission payments to AT&T Solution Providers. ▪ Identified commission overpayments and underpayments, determined the correct commission amounts, and consulted with senior leadership to develop recovery plans.▪ Partnered on a project with IT to automate bill validation and to define system requirements.▪ Was responsible for leading group trainings for new team members to familiarize them with bill validation processes. Worked with each team member individually to ensure that they fully understood the concepts and were able to execute them comfortably.

Orlando, Florida Area

▪ Worked with Account Managers in the Southeast to secure revenue, identify cost savings, restructure wireless accounts, re-contract existing services, and propose new solutions to customers to increase total billed revenue.▪ Was able to sharply reduce the customer churn rate in North Florida by working with account team members to more efficiently identify expiring contracts and developing a process to offer incentives to those customers to renew their agreements.▪ Achieved quota attainment of 156% in 2011 and 138% in 2012.

Greater New Orleans Area

▪ Was responsible for helping a team of Account Managers understand wireless technologies and integrate AT&T’s wireless offerings into their portfolios.▪ Wireless quota was met for the first time as a result of increased training and strategic marketing to customers with large mobile workforces.▪ Met with business owners, IT managers, and other decision makers in the New Orleans metro area as a subject matter expert to explain the advantage of AT&T’s wireless service offerings.▪ Achieved quota attainment of 112%.

Birmingham, Alabama Area

▪ Prepared for a future sales career through an intense and challenging program focused on solution selling and a thorough understanding of wireless technologies.▪ Managed monthly recurring revenue for a group of 7 account executives and functioned as a wireless subject matter expert. ▪ Was responsible for $39,910 in monthly recurring revenue.▪ Utilized wireless background to actively assist wireless sales in pricing, product selection, application identification, and order processing.

Master Of Business Administration - Mba

Bachelor Of Arts (Ba), Business Administration And Management, General

Activities and Societies: SGA, Torch Yearbook