Marcus Major Email & Phone Number

Process payments for hundreds claims a weekProcess title paperworkWork with salvage yards for disposing of vehiclesDiscuss with various lien holders to satisfy loansManage office supply inventory

Value totaled vehiclesCoordinate vehicle pick upsnegotiate charges and claim settlements

Charlotte, North Carolina Area

• Provide guests with exceptional service which checking them in and out of room, serving more than 50 customers each day for a hotel with 250 rooms; serving a high volume of corporate and tourist business.
• Promote the hotel by informing guests and potential clients all the hotel and surrounding area offers; inform guest on activities and events in the Charlotte area and assist them in making plans.
• Process more than 20 calls each day to assist guests with making and changing reservations and providing information on the hotel, rates, weather conditions, and parking.
• Work directly with sales groups, reservations groups, and housekeeping to optimize the guest experience.
• Receive payments from customers and ensure payments, discounts, and refunds are properly applied.
• Address and resolve customer complaints as needed.

Cashiers, NC

• Performed general bellman duties and shuttled guests in cars, carts, and a small bus to and from the spa and other venues around the property; supported housekeeping and food and beverage staff as needed.
• Assisted in the setup and break down of hotel events and managed nightly entertainment.
• Managed the Bloody Mary Bar for Sunday Brunch, serving dozens of clients each week.
• Ensured waiters provided guests exceptional service and that the dining room was well maintained.
• Reviewed and processed financial transactions daily.

Cullowhee, NC

• Prepare the items approved for the day's menu
• Take inventory of items used each day
• Accommodate for any customers with dietary restrictions
• Train new staff members on procedures and ingredient locations.

Bachelor Of Science Hospitality And Tourism, Hospitality And Tourism

Worked at the campus dining hall, studied Japanese, received the C.H.I.A. certification

Bachelor Of Arts (B.A.) International Studies, International/Global Studies