Marcus Thompson Email & Phone Number

New York, Ny, Us

United States

Responsible for cost of acquisition within an assigned module of 30,000 living units/200 plus MDU propertiesStrategic planning to increase Gross Adds to Business (GATB) contain churn and positive Net Adds to Bill (NATB).Use solid understanding of core performance metrics to develop a successful approach for channel tactics.Market the Winning NY Campaign throughout Brooklyn to help increase the Fiber build and create a smooth transition of our network transformation approach with… Show more Responsible for cost of acquisition within an assigned module of 30,000 living units/200 plus MDU propertiesStrategic planning to increase Gross Adds to Business (GATB) contain churn and positive Net Adds to Bill (NATB).Use solid understanding of core performance metrics to develop a successful approach for channel tactics.Market the Winning NY Campaign throughout Brooklyn to help increase the Fiber build and create a smooth transition of our network transformation approach with property professionals.Develop module forecast incorporating history, seasonality, and new open for sale.Develop module SWOT Analysis dictating strengths, weaknesses, opportunities and threats.Display an in-depth knowledge of competitive challenges, strategies and tactics.Develop relationships with dedicated Alternate Channel support resources such as Door to Door, Engagement Managers, and Events Team. Negotiate and manage daily onsite activities. Manage Key Performance Indicators (KPI) and ensure that each channel is driving product awareness and increasing penetration within module. Manage execution of marketing programs such as Fios Community Rewards, Demo and Complimentary Accounts, and Marketing Agreements.Develop B2B relationships with Property Managers and Board MembersHost monthly meetings with Engineering to ensure that each build are continually on schedule.Call Center Sales Supervisor Consumer Mass Business | Verizon Show less

Monitor, counsel, and motivate the approximately 15-20 Associates in a Consumer Sales and Service Call Center environment.Identify performance and training needs. Conduct coaching sessions; provide feedback to ensure that all sales goals are achieved on a monthly basis.Responsible for implementing formal documented programs and measuring performance during and after coaching sessions. Drive business results by taking personal accountability, effectively organizing and planning… Show more Monitor, counsel, and motivate the approximately 15-20 Associates in a Consumer Sales and Service Call Center environment.Identify performance and training needs. Conduct coaching sessions; provide feedback to ensure that all sales goals are achieved on a monthly basis.Responsible for implementing formal documented programs and measuring performance during and after coaching sessions. Drive business results by taking personal accountability, effectively organizing and planning work, setting priorities and executing ambitious action plans. Show less

Monitor, counsel, and motivate the senior escalation team.Identify performance and training needs. Conduct coaching sessions; provide feedback to ensure that all sales goals are achieved on a monthly basis.Manage a team that handled all corporate complaints, ensure all complaints were satisfied through customer communication and feedback was drafted and documented in FCC database. Manage support team that handled all broken order entry process from the front end CRM… Show more Monitor, counsel, and motivate the senior escalation team.Identify performance and training needs. Conduct coaching sessions; provide feedback to ensure that all sales goals are achieved on a monthly basis.Manage a team that handled all corporate complaints, ensure all complaints were satisfied through customer communication and feedback was drafted and documented in FCC database. Manage support team that handled all broken order entry process from the front end CRM tool.Created temporary work-around for broken order entry processes.Drafted documents for process improvements to improve ASA. Show less

Track and Analyze success and trends of program based on participant’s performance.Monitor, counsel, coach, motivate, and train new hire representatives in Telemarketing Sales.Develop training materials and delivering them through presentations, group exercise and hand on application.Perform all training and evaluation of various numbers of representativesTravel to various call centers to conduct weekly and monthly meetings with each department head to determine cause and… Show more Track and Analyze success and trends of program based on participant’s performance.Monitor, counsel, coach, motivate, and train new hire representatives in Telemarketing Sales.Develop training materials and delivering them through presentations, group exercise and hand on application.Perform all training and evaluation of various numbers of representativesTravel to various call centers to conduct weekly and monthly meetings with each department head to determine cause and resolution for each new development Show less

Sell Internet, Video, and Telephone service to small businesses.Demonstrate professional salesman ship through different sales technique and presentation skills.Winner of special incentive contest for unit gain. Educate each customer on equipment and functionality.Demonstrate tracking ability with Microsoft Excel, Sales Force, and Cable Data order entry DOS system.

Sell Internet, Video, and Telephone service to residential homes.Demonstrate strong negotiation and problem solving skills.Implement knowledge of products and competition.Application entry such as Zoom, Trio, and Cable Data DOS system.

Manage group accounts for clients attending events.Ensure all policies related to clients financial records are secured.Responsible for servicing and handling of all inquires for specialty accounts including Schools, Libraries, Municipals, Tax Exempt, and Senior CitizensCold call lead list to ensure revenue growth and onboarding of returning customers.

Bachelor’S Degree Information Technology

Bachelor, Information Technology

Currently attending

Associate'S Degree, Broadcast Communications