Marcus Ng Email & Phone Number

Bangkok City, Thailand

• 1) Implementation Consulting & Leadership
• Led implementation of Hospital Information Systems and Electronic Medical Records (HIS, EMR) by actively engaging stakeholders and providing guidance to both hospital and applications team during design and.
• Conducted interactive demonstrations and workshops with super- and end-users throughout the implementation process to refine and solidify requirements for the product solution.
• Directly executed the full implementation process, ensuring seamless operation from inception to go-live.2) Product Management
• Provided market-driven information for product strategy and development direction using industry expertise and direct interaction with customers, prospects, analysts, and other external resources.
• Articulated clearly the supporting justification for clinical workflow design during product design and improvement stages.3) Business Development

Bangkok, Bangkok City, Thailand

• 1) Strategy and Business Development:
• Network development - Successfully pioneered the development of an extensive hospital network, encompassing over 40 medical facilities, through the formation and negotiation of agreements. This strategic initiative.
• Telehealth - successfully led the end-to-end development of a telehealth service from inception to implementation, achieving a >200% profit margin, improved claims accuracy, and enhanced customer experience2) Medical &.
• Utilization review - responsible for providing medical expertise and guidance to claims team members, assessing complex claims by leveraging evidence-based medicine in the form of medical journals and national.
• Education and training - designed and delivered an innovative development program focused on foundational medical knowledge for claims assessors, increasing both productivity and accuracy
• Occupational health and benefits - established a workplace wellness policy and employee benefit to optimise staff health and return-to-work rates, while simultaneously improving employee engagement and absenteeism

Bangkok, Bangkok City, Thailand

• 1) Business Development:
• Developed marketing campaigns, medical packages and products to cater to different patient demographics, surpassing revenue targets by 10%
• Formed collaborative agreements with medical tourism agencies, international schools, hotels, embassies, and other partners to expand the hospital's international reach, leading to a 15% increase in patient volume2).
• Managed a team of 20 translators encompassing Mandarin, Burmese, Khmer, Japanese and Arabic, ensuring high-quality service and patient care, resulting in 95% customer satisfaction
• Led a team of healthcare coordinators which specialised in communications and providing assistance to both medical staff and patients3) Utilization Management:
• Created pricing and operative agreements with international insurance companies, resulting in cost savings for patients and increased revenue for the hospital with a 10% increase in revenue

United Kingdom

• 1) Patient Care:
• Managed a caseload of 30 patients daily - completing rotations in drug and alcohol addictions, surgery, stroke and geriatric medicine2) Leadership:
• Conferred the Edward Jenner NHS Leadership Academy Award3) Quality Improvement:
• Led audit design, implementation, data collection and analysis at Medway Maritime Hospital

Mbbs - Bachelor Of Medicine, Bachelor Of Surgery

Postgraduate Diploma, Lifestyle Medicine

Bachelor Of Science - Bs, Medical Sciences With Medical Physics And Bioengineering

Education record