Marcus Ng Email & Phone Number

Bangkok City, Thailand

1) Implementation Consulting & Leadership• Led implementation of Hospital Information Systems and Electronic Medical Records (HIS, EMR) by actively engaging stakeholders and providing guidance to both hospital and applications team during design and requirements analysis. Developed project plans and communicated with stakeholders to ensure alignment with project goals.• Conducted interactive demonstrations and workshops with super- and end-users throughout the implementation process to refine and solidify requirements for the product solution.• Directly executed the full implementation process, ensuring seamless operation from inception to go-live.2) Product Management• Provided market-driven information for product strategy and development direction using industry expertise and direct interaction with customers, prospects, analysts, and other external resources.• Articulated clearly the supporting justification for clinical workflow design during product design and improvement stages.3) Business Development• Provided healthcare technology expertise through pre-sales demonstrations and requests for proposals.• Communicated healthcare solutions effectively to senior leaders and peers within the Southeast Asia healthcare market at exhibitions and conferences, concurrently representing the company to medical societies, advocacy groups, and advisory boards.• Developed and maintained key relationships with C-level executives and clinical leadership throughout the customer base to attract, acquire, and retain customers while maximizing revenue opportunities.

Bangkok, Bangkok City, Thailand

1) Strategy and Business Development:• Network development - Successfully pioneered the development of an extensive hospital network, encompassing over 40 medical facilities, through the formation and negotiation of agreements. This strategic initiative achieved a 10% cost reduction and a 50% decrease in lead time• Telehealth - successfully led the end-to-end development of a telehealth service from inception to implementation, achieving a >200% profit margin, improved claims accuracy, and enhanced customer experience2) Medical & Claims Operations:• Utilization review - responsible for providing medical expertise and guidance to claims team members, assessing complex claims by leveraging evidence-based medicine in the form of medical journals and national guidelines, and identifying and analysing potentially fraudulent claims• Education and training - designed and delivered an innovative development program focused on foundational medical knowledge for claims assessors, increasing both productivity and accuracy• Occupational health and benefits - established a workplace wellness policy and employee benefit to optimise staff health and return-to-work rates, while simultaneously improving employee engagement and absenteeism

Bangkok, Bangkok City, Thailand

1) Business Development:• Developed marketing campaigns, medical packages and products to cater to different patient demographics, surpassing revenue targets by 10%• Formed collaborative agreements with medical tourism agencies, international schools, hotels, embassies, and other partners to expand the hospital's international reach, leading to a 15% increase in patient volume2) Customer Relations Management:• Managed a team of 20 translators encompassing Mandarin, Burmese, Khmer, Japanese and Arabic, ensuring high-quality service and patient care, resulting in 95% customer satisfaction• Led a team of healthcare coordinators which specialised in communications and providing assistance to both medical staff and patients3) Utilization Management: • Created pricing and operative agreements with international insurance companies, resulting in cost savings for patients and increased revenue for the hospital with a 10% increase in revenue• Coordinated with patients, insurers, and hospital staff to ensure smooth communication and efficient claims processing between all parties

United Kingdom

1) Patient Care:• Managed a caseload of 30 patients daily - completing rotations in drug and alcohol addictions, surgery, stroke and geriatric medicine2) Leadership:• Conferred the Edward Jenner NHS Leadership Academy Award3) Quality Improvement: • Led audit design, implementation, data collection and analysis at Medway Maritime Hospital

Mbbs - Bachelor Of Medicine, Bachelor Of Surgery

Postgraduate Diploma, Lifestyle Medicine

Bachelor Of Science - Bs, Medical Sciences With Medical Physics And Bioengineering

Education record