Partners with sales team to understand new customer expectations and provide functional and technical leadership for sales opportunities and retention activities. Delivers standard and/or customized software demonstrations and presentations outlining the technical features, competitive advantages and business benefits of Caresyntax’s product suite.Leads the implementation of Caresyntax’s online analytics and operational decision support solution and serves as the customer’s key point of contact throughout the customer life cycle. Works with customers to define success and build plans with identified objectives, stakeholders, milestones and success criteria need to achieve their goals. Collaborates internally with product and sales teams to communicate needs, design and implement solutions.Actively drive and contribute to ongoing customer activities and touch points; cadence calls, site visits, executive briefings, customer education, and training activities. Establish strong relationships with customers including c-suite executives, high-level influencers, clinical staff and end-users.Support other functional areas/departments with related duties and assist in service, product and productivity improvement initiatives as necessary.

Partners with sales team to understand new customer expectations and provide functional and technical leadership for sales opportunities and retention activities. Delivers standard and/or customized software demonstrations and presentations outlining the technical features, competitive advantages and business benefits of Syus’ product suite.Leads the implementation of Syus’ products and services and serves as the customer’s key point of contact throughout the customer life cycle. Works with customers to define success and build plans with identified objectives, stakeholders, milestones and success criteria need to achieve their goals. Collaborates internally with product and sales teams to communicate needs, design and implement solutions.Actively drive and contribute to ongoing customer activities and touch points; cadence calls, site visits, executive briefings, customer education, and training activities. Establish strong relationships with customers including c-suite executives, high-level influencers, clinical staff and end-users.Support other functional areas/departments with related duties and assist in service, product and productivity improvement initiatives as necessary.

Directs and manages IT&S network infrastructure and information security projects from beginning to end. Defines project scope, goals and deliverables that support business and IT&S goals, in collaboration with business owners, and other stakeholders. Works with Business Owner/Sponsor and Solution Leader and others as needed, to create a project charter, including the definition of competition criteria.Develops labor estimates, cost estimates, schedules, milestones, deliverables, and overall plans for projects. Determines the human resources – roles and skills – required to achieve project goals. Works with other department managers for the acquisition of required personnel to staff the project.Effectively communicates project expectations to team members and stakeholders in a timely and clear way. Assigns project work according to the plan and schedule. Monitors project activities and reports on status. Reviews quality of work and manages integration of team members’ work.Proactively identifies risks and develops contingency plans, identifies issues and manages their timely resolution. Tracks risks and issues in appropriate repositories and ensures their visibility to the people required to resolve them. Escalates risks and issues as appropriate.Monitors overall project progress and manages any changes in project scope. Tracks financial performance of the project, including actual to budget tracking for labor hours and dollars, operating costs, and capital costs.Communicates scope changes appropriately and gains authorization for additional funding as required

Key Results:Planned, executed, and finalized professional service engagements on time, within budget, and within scope objectives Managed client expectations and resolved issues, risks, and limitations, with proactive communication ensuring that deliverables were on time and high quality.Designed, innovated, and improved project documentation including the project charter, the project budget, status reports, management plans and closure documentation Developed and led configuration workshops, kick-off calls, and status calls for strategic customers implementing and/or restructuring HealthStream's learning, competency, performance and simulation management centers Managed the complete course development cycle for on-line content housed on HealthStream's learning management system including courses accredited by the American Nurses Credentialing Center and over 25 product training courses.Worked collaboratively with functional managers to develop accurate labor, cost, and schedule estimates Effectively coordinated the efforts of 10-15 team members in order to deliver projects according to plan Clearly communicated project status to internal and external stakeholders

Key Results:Led customers through the technical implementation process of the web-based Learning Management System including needs analysis, database formatting, database migration, and system support Matched customer needs and appropriate products and service offerings Coordinated data migration of customers moving from installed platforms and SaaS models Built customer specific hierarchies and websites for Learning Management and Competency Systems per customers' specifications Led activation meetings including kick-off, status and closing calls with members of client's Education, HR and IT departments via Live MeetingProvided advanced system support escalated from Customer Care Defined and documented implementation department policies and procedures Worked with project implementation team on high revenue professional service projects

Key Results:Installed time collection and access control devices Tested and repaired access controls and time collection devices in-house.Provided high level phone support on Kronos' payroll systems, access controls and time collection devicesManaged and complete hardware refresh projects for all clients Trained staff on new technology and products