Marcus Williams Email & Phone Number

Farmington, Mi, Us

Detroit Metropolitan Area

- Led recruitment, training, and development of store staff, ensuring delivery of excellent customer service and meeting performance expectations.- Maximized store profitability through effective cost control, inventory management, and loss prevention strategies.- Handled escalated customer issues to maintain high levels of customer satisfaction and loyalty.

Detroit Metropolitan Area

- Led a team of 30+ direct reports, ensuring compliance with safety regulations and optimizing operational performance to meet delivery timelines.- Collaborated with Safety, Quality Assurance, and Human Resources to ensure a safe, reliable, and efficient work environment, contributing to organizational goals.- Monitored and improved daily operations to ensure productivity and customer delivery promisesAccomplishments:- Operations Area Manager of the Month (Dec. 2023, Jan. &… Show more - Led a team of 30+ direct reports, ensuring compliance with safety regulations and optimizing operational performance to meet delivery timelines.- Collaborated with Safety, Quality Assurance, and Human Resources to ensure a safe, reliable, and efficient work environment, contributing to organizational goals.- Monitored and improved daily operations to ensure productivity and customer delivery promisesAccomplishments:- Operations Area Manager of the Month (Dec. 2023, Jan. & Mar. 2024)- Developed Process Assistants in two different areas that resulted in them receiving Assistant of the Month Show less

Detroit, Michigan, United States

- Developed and led a high-performance team, enhancing customer experience through personalized service and operational improvements.- Managed payroll, staffing, and scheduling to optimize team performance while ensuring compliance with company policies.- Increased customer satisfaction and membership signups by fostering a customer-centric environmentMastered tech platforms: WorkDay, UKG Workforce, HireVue and SIMAccomplishments:- Improved customer feedback survey… Show more - Developed and led a high-performance team, enhancing customer experience through personalized service and operational improvements.- Managed payroll, staffing, and scheduling to optimize team performance while ensuring compliance with company policies.- Increased customer satisfaction and membership signups by fostering a customer-centric environmentMastered tech platforms: WorkDay, UKG Workforce, HireVue and SIMAccomplishments:- Improved customer feedback survey ratings by 35% from Q3 FY23 to Q4 FY23.- Increased Membership signups by 1.5k from Q3 FY23 to Q4 FY23. Show less

East Lansing, Michigan

- Leader in the product zone (Consumer and Business Sales), the Genius Bar (Technical Support), and Operations- Collaborated with higher leadership identifying areas of opportunity and success - Developed team members around consumer experience while creating development modules Accomplishments:- Oversaw top product zone and operations team in market

Ann Arbor, Michigan

- Identified areas of improvement of 10+ direct reports to boost performance and productivity - Oversaw all sales performance metrics and increased stores market ranking- Implemented coaching strategies which correlated to multiple team promotions Accomplishments:- Elevated store’s market ranking from 32 to 16 in Q1 2023, reflecting operational and service improvements.

Ann Arbor, Michigan

- Increased small business sales by utilizing Customer Relationship Management (CRM) to drive awareness of Apple products in the business community- Forecasted business performance through account management, pipeline building and opportunity management - Drove sales by designing complete solutions with Apple and complementary product-service offeringsAssisted in multiple corporate Apple events: * Pilot: Apple TV (Mar. 2019), Cupertino * Voyager: Apple Park Opening (May… Show more - Increased small business sales by utilizing Customer Relationship Management (CRM) to drive awareness of Apple products in the business community- Forecasted business performance through account management, pipeline building and opportunity management - Drove sales by designing complete solutions with Apple and complementary product-service offeringsAssisted in multiple corporate Apple events: * Pilot: Apple TV (Mar. 2019), Cupertino * Voyager: Apple Park Opening (May 2019), Cupertino * Hornet: iPhone 11 (Sep. 2019), Cupertino Show less

Northville, Michigan

- Drove daily sales activities, helping the team meet and exceed targets- Address escalated customers issues, providing quick and effective resolutions - Closed over 100+ multi-line business line accounts, while maintaining an impressive level customer satisfaction Accomplishments:- Top 10 in district in Postpaid Activations, Accessory Sales, Business Activations and Jump Sales (Aug. 2016)- Lead district in Small Business Activations and Top 10 in accessory sales (Feb… Show more - Drove daily sales activities, helping the team meet and exceed targets- Address escalated customers issues, providing quick and effective resolutions - Closed over 100+ multi-line business line accounts, while maintaining an impressive level customer satisfaction Accomplishments:- Top 10 in district in Postpaid Activations, Accessory Sales, Business Activations and Jump Sales (Aug. 2016)- Lead district in Small Business Activations and Top 10 in accessory sales (Feb. 2016 - 2018) Show less

Novi, Michigan

- Oversaw client list of over 15 individuals. - Responsible for providing honest feedback to customers around styles and fit. - Grew relationships by opening new Nordstrom award accounts. - Set and exceeded sales goals for both in-store and digital selling with effective use of selling tools.Accomplishments:- $50k quarterly seller- Nordstrom Rewards top account opener (Jun. 2010)- Nordstrom Rewards top account opener in department (Jun. 2011)- Nordstrom Top… Show more - Oversaw client list of over 15 individuals. - Responsible for providing honest feedback to customers around styles and fit. - Grew relationships by opening new Nordstrom award accounts. - Set and exceeded sales goals for both in-store and digital selling with effective use of selling tools.Accomplishments:- $50k quarterly seller- Nordstrom Rewards top account opener (Jun. 2010)- Nordstrom Rewards top account opener in department (Jun. 2011)- Nordstrom Top Tier (Dec. 2011) Show less

Bachelor’S Degree, Business Administration And Management, General

Concentrations in: Business Administration and Psychology

Associate’S Degree, Business Administration And Management, General

Activities and Societies: Mens Basketball Team