Marilyn Samuel Email & Phone Number

IT Security Analyst IIAdminister and ensure access control for Erisco, Nasco, CarePlanner Web, and UPS mainframe systems and Qblue. Acknowledged for surprisingly quick learning of new systems and for initiative in completing tasks with minimal supervision and immediacy• Create, modify, and terminate high volume accounts on all systems• Conduct system audits, gaining required approvals due to high dollar thresholds through consistent communication with appropriate managers. Resend certifications to retain or remove access. Ensure establishment of service requests in database for every user for audit compliance

Protect data security and ensure compliance with internal and external controls by monitoring, evaluating, and maintaining systems. • Ensured compliance with audit requirements by following pre-defined processes and procedures • Researched, identified and resolved security problems by using appropriate diagnostic and reporting tools (BindView and DumpSec), ensuring effective and timely issue resolution• Proactively kept current on business-related security issues through ongoing training, reinforcing access protocols, including implementing account status changes, to protect data from intruders• Cross-trained on Security Administration functions in facilitating outsourcing to India and ensuring compliance with SLAs given high volume flow. Created, modified, troubleshooted and supported account issues on Novell Trees, NT Domains and Active Directories/NetIQ• Utilized Lotus Notes in providing end user support on recertification and other account issues.

Managed and interfaced between 4 centralized Help Desk hubs to ensure compliant and timely access to line of business applications, establishing access rights through extensive communication with application owners, Account Administration, and Security team• Trained new analysts on all platforms/applications- NetIQ and NT domains (password resets), Novell , MS Office, Peregrine and Tivoli (user request/resolution tracking)• Provided monthly metrics reports to senior management, including statistics on daily calls and resolution activities/status• Performed staff scheduling, monitoring and ensuring adherence to time recording requirements through information sharing and assistance with skills development• Guided users in troubleshooting and more effectively utilizing Lotus Notes, addressed Windows XP/2000/NT connectivity issues, reset passwords on Active Directory and Novell Trees

Supported internal/external global users, providing first and second level network, MS Office, and Internet Explorer troubleshooting• Analyzed root causes, guiding users in resolving connectivity and mapping problems, documenting and escalating high severity issues and dispatching technicians to sites if necessary• Interfaced between Desktop Support, Incident Management Team and Help Desk• Executed password resets and established access rights for internal business applications (Ivault, Genesis, Citadel). Used Novell Directory Services (NDS) to ensure appropriate matching of applications with user profiles• Utilized NetIQ to reset passwords and Peregrine to track help desk calls and resolutions