Marissa Phillips Email & Phone Number

- Perform user alignment for large language models and genAI applications (interpretation of user intent, analysis of context of UX, review of content structure and linguistic adherence to quality standards)- Review content and audit against preset parameters that are use case specific - Rewrite content with the intent of improving model performance and adherence to policy standards and stylistic guidelines- Compare and assess AI-generated vs human-reviewed content - Assess quality of work generated by junior team members and other vendor teams

- Write short-form and feature-length articles for online and print publications- Develop content for client websites - Edit and proofread copy for clients on a range of documents, from resumes to book-length manuscripts

- Developed content for internal company blog, 3-6 posts per week- Produced and proofread copy for internal employee publications, including company emails, digital ads, monthly employee magazine, HR program mailers- Assembled and organized talking points and speeches for presenters- Developed content from subject area experts for external promotional materials, including billboards, website content, and customer brochures

Philadelphia

- Created SEO-friendly content for clients across several industries: product descriptions, landing pages, promotional material, blog posts, meta titles/descriptions- Researched products to ensure industry-specific, relevant content- Developed company emails to promote Renaissance services to clients

Seocho-Gu, Seoul, Korea

- Instructed students at J.M. Academy and YBM Gate School Seocho- Developed lesson plans, course materials, homework, exams, and handouts for kindergarten, elementary school, and middle school students.

Exeter, Pennsylvania

- Produced digital product troubleshooting manuals for medical devices, which were then utilized by the Customer Service Department

- Helped create and implement streamlined company guidelines and procedures to support the book production process- Developed and supervised production timeline to ensure deadlines were met- Served as liaison between authors, editors, distributors, and consultants- Proofread all pre-publication galleys

Wilkes-Barre, Pa

- Managed all customer service matters related to book sales and distribution- Created marketing copy for author event fliers, book distribution tip sheets, and online newsletters- Supervised and assessed performance of all company interns

Master Of Fine Arts (M.F.A.), Creative Writing, 4.0

Bachelor Of Arts (B.A.), English