Maritza Castillo Email & Phone Number

United States

United States

In this role, I currently manage the Global Background Screening and supported the Onboarding Mandatory program. As VP/HR Compliance Control Officer, I am responsible for identifying and mitigating risks by coordinating with various teams, including HR, Legal, IT, HRSS, and ICRM. I also developed and execute corrective action plans and roadmaps to resolve control deficiencies. I also utilize various methods to track and explore process improvement opportunities in accordance with company goals.Measure effectiveness of identified process and organizational control performance by utilizing quarterly Key Risk Indicators ('KRI's") and metrics and enhanced compliance adherence every year.

Tampa/St. Petersburg, Florida Area

In this role I monitored the new talent hiring process, carried out quality assurance reviews, and evaluated the performance of team members while collaborating with senior leadership. I was also accountable for managing One Main Financial Branch Management functions by leading two additional recruiters. I am also experienced in key measuring tools to optimally allocate resources and shift team site alignment.My key highlights in this role include:• Assessed team performance by executing weekly and monthly team metrics.• Managed team of Associate Recruiters to review resume and phone screening of Citi candidates for five various call center functions; Team averaged 400-500 successful monthly screenings.• Established and maintained positive relationships with four recruiting managers, 10+ additional recruiters, and recruiter coordinators across 11 various sites.

Tampa/St. Petersburg, Florida Area

It is another good opportunity for me to accelerate my career growth. Here I was accountable for overseeing various team projects and creating test cases and scripts. I also collaborated with colleagues and clients across Costa Rica, Brazil, India, Connecticut, and New York. I also designed weekly and monthly caseload reporting and data analytics.My signature achievements were the following:• Supported the global talent and performance management system utilized by 250k+ employees and managers.• Communicated with cross-functional teams to implement new system design outlined in the Business Requirement Documents (BRDs).

Tampa/St. Petersburg, Florida Area

While serving as HR - Talent Acquisition Supervisor, my primary goal was to manage team conducting candidate screening, interview scheduling, and background checks for 17 recruiters at our corporate headquarters. I also oversaw staffing support to achieve contingent workforce needs objectives. Acted as key member in RFP selection of new relocation supplier. Finished audits and verification of contracts in accordance with relocation program and corporate housing policies.My key highlights in this role include:• Engaged in designing SLAs for relocation and corporate housing.• Minimized overall overtime and maximized team performance yearly by utilizing best strategies.• Delivered accounting services for 200+ staff on assignment as well as managed various operations,

Tampa/St. Petersburg, Florida Area

Senior Associate Travel Management Analyst Third Party Management 2008-2012Scored over 20 RFPs for 19 key regional markets, supported the implementation and management of the selected suppliers. Managed and led New York Black Car and regional transportation programs. Negotiated mini-lease agreements with preferred car service providers and developed a multiple pricing option analysis to quantify potential savings and lost avoidance opportunities. Developed a carbon footprint analysis on emerging green carriers with fuel-efficient options. Conducted quarterly reviews with management and suppliers, and completed monthly cost and savings analysis on key travel suppliers. ACL Trend & Financial Analytics Supervisor 2007-2008Managed and completed Annual Performance Reviews on Internal Audit Associates responsible for in-depth statistical and trending of firm expenditure at a macro and micro level. Supported the customization and implementation of the ACL CCM tool, managed ad-hoc reporting and developed audit samples used by team to conduct trending analysis. Spearheaded a Cost Benefit Analysis project of the department’s audit functions: Forensic, Regulatory, Separation and Trend Team, contributing to the continuous improvement of department procedures. Successfully teamed with Lotus Notes Developers on several high-level department database business plans, bridging the gap between two important audit groups: Trend Analysts and Internal Auditors.Internal Compliance Auditing Supervisor 2006-2007Supervised and managed workflow for 20+ Audit Consultants and 8 PwC Audit Associates Internal Compliance Auditor 2005-2006Audited high volume expense report submissions, identifying and communicating any irregularities.

Foundations Of Financial Risk, Passed: Course Completed

GARP - Foundations of Financial Risk Course Certificate

Gdpr, Ccpa. And The Impact Of Evolving Global Data Privacy Regulations On Internal Audit

Certificate of Completion - Continuing Professional Education in the field of study: Specialized Knowledge

Certificate Of Achievement, Hls2X: Contract Law

HLS2X: Contract Law: From Trust to Promise to Contract online learning initiative of Harvard University through edX.

Bachelor Of Applied Science (Basc), Accounting

Organizing And Managing Accounts Payable, Accounting