Mark Baker Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina

- Working within my team, oversee the E-Commerce stores for two companies: Rack Room Shoes and Off Broadway Shoes (OBS closed in January 2021)- Responsible for helping setup and optimize the company’s marketplace website to provide customers with a wide range of relevant and useful product and services.- Leverage eCommerce related systems and platforms to accomplish responsibilities and maximize results- Ensure website is updated daily, weekly, and monthly to reflect the key products/events.- Manage/maintain product selection, assortment and placement for e-mail campaign promotions.- Act as liaison to resolve customer or merchandiser related issues for third party customer service team.- Provide merchandise-related support to the eCommerce Operations, Warehouse and Photography teams.-Daily use of MicroStretegy, Adobe Analytics, Monetate, ContentSquare, SEO, Hybris 6.6, PowerReviews; as well as communication platforms of Microsoft Teams, Workzone, Jira, Slack, and more.- Help coordinate efforts across the Merchandise, Marketing, and Operations teams ensure accurate and timely execution of web components of company wide initiatives.- Review competitor websites to ensure industry alignment with categorization.- Assist with special projects and general office administrative duties.

Charlotte, North Carolina

-Allocation Specialist for Men's Athletics department-Run daily and weekly reports; create spreadsheets to comprehend current sales and forecast future trends (sales vs. projection plans)-Run all Rapid Allocation Processes (RAP) with all Vendors, working directly with sales representatives from ASIC, Nike, Adidas, and New Balance-Investigate late POs, following up if needed-Enter Promo, POS, and PMD pricing for approval-Creating Demand Allocation Process (DAPs), with size optimization for better systematic allocation for our stores based on need and size runs-Crafting SKU-Specific “size-a-lyzers”, generating orders based on on hand + in transit inventory, sales, and sell thru-Creating future and at-once orders-Entering our preferred marketing set-up, including: communication with marketing and picking out styles/options for marketing sets-Growing knowledge about the financial side of Buying, and maintaining our Open-to-Buy to stay within budget-Complete SKU Flows, make projections for future sales, and make educated predictions & suggestions on future buys

Hilton Head, South Carolina

-Oversee the day to day operations of a 1.1 million dollar store, ensuring the safety of all customers and employees.-Set sales goals, measure progress, and problem-solve all sales related issues.-Interview, hire, and train all new staff.-Motivate and encourage my customer service and sales team to provide the best possible service and to reach our goals. Also disciplined as needed.-Delegate store operations to other management staff.-Adhere to all policies and procedures, and maintain compliance throughout the store.-Use the new technology upgrades for task managing daily, allowing management staff productivity to develop.-Prioritize daily projects, including presentation, shipping and receiving, loss prevention, merchandise control, product placement, and marketing within the store.-Plan, conduct, and problem solve each inventory.-Oversee other projects as directed by the District or Regional Manager.

Mooresville, Nc

• After the 30 day training period, Open and close the store as the manager on duty• Manage anywhere from 3-7 employees at a time, handing out projects to be completed• Use time efficiently in a way to boost sales for the day as well as complete all work• Maintain Inventory duties, including but not limited to:o Check in stock daily (25-75 cases/day)o Enter damaged shoes, singles, and ship out transfers and return to vendorso Coordinate and participate in the 3 store flips and 3 inventories of the year• Process exchanges and returns, as well as solve all customer service problems• Interact with customers, helping them find their needs• Count the registers at the beginning and the end of the day, experienced in hand counting as well as a Tellermate counting system• Delivered the deposit daily to the local bank• Filled out all paperwork at the beginning and the end of the day

Charlotte, North Carolina

Intern in the Buying in Merchandising Department; assist the merchandiser in daily to do lists, including:-allocating pairs from reserve to stores-complete RAPs (Replenishment Allocation Program)-Complete Size Ops as well as DAPs (Demand Allocation Plan)-fulfill store requests via transfers-focus on New and Remodel stores, filling with inventoryAs on June, assumed all responsibility and accountability of the merchandising position (current merchandiser went on maternity leave). This also includes:-attending weekly merchandising meetings-meet with VPs of Buying and Merchandising-Complete product on Receiving Screen, with includes allocating through DAPs and Crossdocking to save costs

North Carolina

Enforce and maintain the laws of the game to uphold the quality and respect of the sport. Duties include game, player, and time management before, during, and after the match; reporting of scores to the Club database for ranking purposes; discipline offenses which brings major consequences of suspensions; oversee matches for ages 10 years old to adult.