Mark C. Email & Phone Number

Southend-on-Sea, England, United Kingdom

Southend On Sea, United Kingdom

Here, I played a major role in the transition of the company's flagship CTRM application from its existing VB6 code base to C#. I managed the full deployment cycle ensuring clients received the latest updates to schedule with the minimum impact to their users and their business. I worked closely with the development team testing new features and.

Brentwood, Essex UK

This role was key for me, I provided instrumental support as one of a four-person training team, delivering both standard classroom and bespoke training courses to a diverse range of clients at their individual sites. As part of my role, I performed a full training needs analysis to establish client requirements whilst continually developing and improving.

London, England, United Kingdom

Within this role, I partnered with external software Developers to design a bespoke customer database, defined requirements and oversaw testing phases to ensure the development and implementation of robust solutions in line with business needs. I was responsible for developing detailed user manuals and drew up internal staff training plans to support.

London, United Kingdom

This role was interesting as I initially joined the business on maternity cover contract and was made permanent within six months. I successfully delivered training courses on database software applications to clients, both on-site and at Ceridian. I was recognised for developing a suite of bespoke courses outside of Ceridian's normal portfolio to suit.