Role Summary: Responsible for East Eight’s marketing and communications strategies, overall branding and image. Preparation of annual marketing plans, setting the marketing budgets, analysing the market and competitors. Executing marketing strategies for the company for new and existing services. Design and provide tools and materials to enable the sales team to function effectively.

Responsible for designing, coding and modifying websites, from layout to function and according to a client’s specifications. Delivering visually appealing sites that feature user- friendly design and clear navigation for small, medium and large companies.

Managing the company’s marketing initiatives. Utilising market research and analysis to direct marketing strategy and planning. Overseeing the production of all online and offline promotional materials and marketing campaigns. Reporting marketing and sales results to senior executives and stakeholders. Interviewing, hiring, and training marketing and administration staff members.

Responsible for the operation of four 02 Network stores, managing a sales team of over 28 members. Assisting with the set-up of new stores within the franchise. Reporting on KPI’s across all four stores to the key stakeholders and ensuring that all stores maintained a 100% mystery shop record. Recruiting ideal candidates in managerial, sales and administration roles. Providing an induction and comprehensive training to new team members. Ensuring stores meet the brands standards, whilst analysing daily challenges and developing solutions.

Assisting with daily team management tasks, Motivating a team of customer service and sales professionals Analysing KPI’s and performance statistics Reporting on KPI’s and performance statistics to Head Management. The planning, creating and facilitating new training programs. Assessing team members and developing individuals, identifying areas of improvement with their customer service skills and sales. Selected for the development, testing and the implementation of a new customer management software program for business credit card clients. Once finalised and live, I was in charge of rolling out the new program to the entire business banking department. Appointed for training new business banking teams in various call centers across the UK.