Mark Ely Email & Phone Number

Chesterfield, Virginia, United States

Richmond, Virginia, United States

Hilo, Hawaii, United States

Hilo, Hawaii, United States

• Supervised and trained a team of 16 staff members, addressing areas in need of improvement and ensuring compliance with operating procedures and company standards.
• Discussed company plans with business partners and communicated with various departments to agree on future process directions.
• Responsible for branch operations, member services, consumer lending, and loan payments collection. Ensured compliance by eliminating procedural errors and margin breaks.
• … Show more
• Coordinated department operations by effectively supervising employees, delegating assignments, and handling routine and advanced problems.
• Oversaw and executed BSA/AML transactions and account monitoring surveillance. Show less

Sydney, New South Wales, Australia

• Key Accomplishments:
• Owned and operated a franchised branch of the Bank of Queensland. Built a combined portfolio of $300M within 12 years.
• Assisted the office staff with training and orientation of new personnel.
• Managed all financial areas by maintaining timekeeping information and processing and submitting employee’s monthly payroll.
• Addressed customer service issues and ensured high standards by keeping all database and account information up to date. Responsible for… Show more Key Accomplishments:
• Addressed customer service issues and ensured high standards by keeping all database and account information up to date. Responsible for HR, compliance, and business development.

Sydney, New South Wales, Australia

• Key Accomplishments:
• Managed paper and electronic filing systems by entering information, updating paperwork, and verifying documents such as attendance records and client correspondence.
• Operated office equipment such as fax machines, copiers, and phone systems. Learned to employ new technologies as they were developed and introduced into the office.
• Collected and deposited money into accounts, disbursed funds from cash accounts to pay invoices, recorded collections, and… Show more Key Accomplishments:
• Collected and deposited money into accounts, disbursed funds from cash accounts to pay invoices, recorded collections, and disbursements ensured all accounts were balanced.
• Maintained good customer relations by answering client calls, confirming appointments, and transferring clients to the appropriate personnel.