- District Employee of the Month, December 2023 and January 2024, for top sales performance- Performed within top 10% of employees during holiday season, ranking 84 out of 8411, December 2023In November 2023 I requested to step down from my position as Store Manager so that I would be able to complete projects at the University of Pittsburgh necessary for my December 2023 graduation.

Accomplishments:- Won a contest for top sales percentage increase (+27.26%) over six-week trend, June 2023- Increased year-to-date sock sales metric from 0.78 to 0.94 over a 7-month period, bringing results closer to 1.0 standard, by training associates on proper selling behaviors- Provided feedback to merchandisers regarding customer requests for additional product tailored for boys, as there was much more variety for girls. Resulted in sales model increase of certain boy accessories for storeFunctions:- Analyzed sales model inquiry and 13-week sales reports to identify bestselling product for store and merchandised select front-of-store fixtures with bestsellers to increase traffic- Delivered monthly performance reviews for employees, created individualized action plans for improvement- Handled majority of screening, interviewing, hiring, and training of new associates and assistant managers- Created and edited weekly schedules, balanced payroll hours

- District Employee of the Month: March, June, July, October 2022, for top sales performance- Recognizes coaching opportunities within the staff and provides meaningful feedback- Partners with Store Manager on interviewing, hiring, and training of Sales Associates, Sales Leads, and Co-Managers- Takes ownership of daily direction and goals communicated to the staff

-Collaborated with a five-member team to reduce cycle time for projects in PNC’s supply chain management dept -Oversaw and coordinated five channels of communication between team, client, executive coach, and professors over a period of four months -Conducted thorough research on current client processes, contributed and presented recommendations and findings -Analyzed data to identify trends and opportunities, created visuals, prepared and distributed weekly team briefing for client presentation

• Frequently achieved above-average personal sales results, resulting in a 3.3% increase in the average monetary value of individual transactions from 2018 to 2019 fiscal years.• Received 24 customer reviews highlighting helpfulness and friendliness over a period of 2 years.• Improved a weekly product report, which resulted in receiving product that better reflects the interests of customers, leading to stronger sales results. • Coached and mentored sales associates on best-selling practices and individual leadership.• Analyzed store KPI metrics to spot opportunities on the sales floor and adjust associate selling behaviors in response

• Improved customers’ personal in-store ordering experience by creating a better tracking system for orders picked up and received, resulting in a reduction of error and an increase of customer trust.• Catalogued back stock product in order to streamline out-stocking operations and avoid creating unnecessary orders.• Assumed leadership responsibilities for creating and submitting stock orders from book publishers.• Led as temporary store manager for one month and trained new store manager in store practices and operations, allowing for a smooth transition of management during the 2017 holiday season.

• Composed press releases for theatrical productions.• Expanded the pre-existing structure of company media kits of press material to submit to newspapers and online blogs, making information given to news sources more accessible. • Designed and led a semester-long public relations internship for the company and provided an education experience for one college student. • Created relevant content for company’s online presence and audience interaction, resulting in greater online presence and interaction from audience. • Managed company emailing list and developed and launched small drip campaigns. • Collaborated with a team of up to five on specific public relations operations.

- Provided excellent one-on-one service to patients, resulting in receiving consistent positive feedback in patient surveys- Performed sleep studies on up to three patients a night- Educated patients on obstructive sleep apnea and the benefits of home respiratory treatment, reinforcing the recommendations given to them by their doctors- Communicated important information to PCPs, patients, insurance companies, and DME providers regarding specific proceedings for patient respiratory treatment- Documented results, patient feedback, and updates of completion of certain tasks in the company server

Part-time work study position- Brainstormed with staff managers and fellow staff members on article ideas for each weekly news issue- Wrote 1 piece a week concerning cultural events at Saint Vincent College, including upcoming theatrical productions, art installations, concerts, as well as global cultural phenomena as they relate to campus life - Interviewed 1-3 people for perspectives that helped shape the composition of the articles

I worked on a total of 13 stage productions during my time in this position.- Assisted actors during performances and rehearsals by communicating instructions from director/stage manager and maintaining a tight and fast-paced schedule- Implemented time-sensitive stage operations during live theatrical productions- Quickly solved various random problems as they occurred before, during, and after a performance- Handled nightly preparations for shows, including testing equipment, positioning set pieces and props, preparing food, and cleaning