Mark H. Email and Phone Number

I am an experienced IT Support Specialist with a strong background in desktop support, virtualization, Microsoft Server administration, cybersecurity, and process improvement. Currently serving as a Desktop Support Technician for Paducah Independent School District, I provide comprehensive IT support, manage technology setups, and ensure the seamless operation of network and communication systems across district locations.My technical expertise includes PowerShell scripting, troubleshooting, network administration, hardware/software maintenance, and IT security management. I excel in Active Directory, virtualization, firewall configuration, SCCM, backup and disaster recovery, and remote desktop support, driving efficient and secure IT operations.With exceptional interpersonal skills, including communication, problem-solving, adaptability, and teamwork, I effectively address technical challenges and foster collaborative environments. My previous roles at Hamtramck Public Schools, NeverBlue IT, and MasTec Advanced Technologies have honed my ability to resolve complex issues promptly, maintain high client satisfaction, and manage advanced technology implementations.I hold an Associate Degree in Information Technology Support from Oakland Community College and certifications in CompTIA A+, Network+, IT Fundamentals+, and Fortinet Cybersecurity Fundamentals and Associate. I am passionate about leveraging my technical proficiency to support dynamic environments and drive continuous improvement in IT operations.