Mark Hansen Email & Phone Number

Concord, Nc, Us

Charlotte, North Carolina, United States

Charlotte, North Carolina Area

I worked for Convergint Technologies and Johnson Controls from 2017 to 2019. In consecutive roles, I defined project scope, goals, objectives, deliverables, and timeline to remove ambiguities and uncertainties within project operations. I mobilized human, financial, technical, and operational resources as per project plan to complete all tasks on time and within budget. I administered project budgets with a focus on reducing additional expenses. I enforced end-to-end controls for compliance with set quality standards and SLA. I identified and resolved escalated issues for seamless project delivery. I updated and maintained database of lessons learned for future reference. I formulated and communicated project progress reports with key stakeholders for the decision-making process.A few key achievements in this tenure include:~ Steered new projects for sales department at Convergint Technologies and Johnson Controls.~ Created a branch record of 130% of set goals for three consecutive months at Convergint Technologies.~ Surpassed revenue goals by more than 18% for seven repeated months at Johnson Controls.

Portland, Oregon

I was the CEO/Operations Manager of Northwest Security in 1997, and I spearheaded the business associated with the installation of security system, such as cameras, access controls, alarms, and intrusion systems. I resourced new product lines, installation techniques, and new technologies to strengthen position in the competitive, marketplace. I introduced a new business model for continuous operational excellence and business growth. I oversaw accounting and finance operations from customer invoicing to payroll with an aim to improve overall P&L figures. I enhanced multi-skilled team competencies via inspirational leadership and training programs.A few key achievements in this tenure include: ~ Steered projects from conception to completion, building long-term client allegiance.~ Generated 20% gross income growth between 2012 to 2017 by procuring sales and installations.~ Achieved and maintained 95% to 100% customer satisfaction results from 2001 to 2017.~ Increased YoY sales by 20% to 30% from FY02 to FY 06 as well as doubled revenues in following years.~ Established a solid record with Oregon Contractor's Board, BBB, and Low Voltage Journeyman's Division.

4 Year Trade Degree, Low Voltage

Associates Of Science/General Studies

Business, Psychology, Low Voltage Electrical