Mark Harvey Email & Phone Number

San Francisco Bay Area

• Application of people management know-how across multiple industries, assisting clients with community, media and government relations, human resource, operations, marketing communications, organizational development, customer need assessments, regulatory compliance, PR, and customer success.• Aligned reverse supply chain experience to improve financial results for partners in pharmaceutical distribution and reverse logistics.• Provided acute care hospital business insights to create efficiencies for customer partners.• Leveraged public relations strategies to acquire 10 new clients and grow revenue by 32%. Developed and implemented people management strategies across multiple industries, assisting clients with human resource, operations, marketing communications, organizational development, customer need assessments, regulatory compliance, PR and customer success resulting in the alignment of reverse supply chain to improve financial results for partners in pharmaceutical distribution and reverse logistics, provided acute care hospital business insights to create efficiencies, created marketing.• Created programs to build awareness of independent record label and leveraged public relations strategies to acquire 10 new clients and drive a 32% increase in revenue.

Hayward, California, United States

• Manage sales, marketing, engineering, IT, customer service, human resources and training with 15 direct reports. Responsibilities include field sales management, marketing (print and digital), engineering (CAD layouts and warehouse design), human resource oversight and management, inside sales team management and leadership, sales team management, lead generation, database expertise, material handling training and certification, pallet rack inventory, install and total team management, and customer relationship management.• Oversaw process streamlining lowering headcount and while increasing efficiency and overall sales.• Managed essential operations during COVID-19. Handled communications between employees, customers, governmental agencies and the County.• Successfully developed corporate-wide sales strategies and policies that increased customer success.• Developed, implemented, and administered Business Plans and functional reporting systems/procedures for continual measurement of performance against objectives.• Advised CEO on potential target market developments and ever-changing customer preferences.• Coached sales team to establishing key customer relationships, improved sales team performance by 33%, and increased customer satisfaction by 45%.• Led cross-functional teams to develop and implement effective sales and marketing strategies and organizational goals.

San Francisco Bay Area

• Managed the sales and operations teams with 12 direct reports. Responsibilities included listing management, sales management, human resources, marketing (print and digital), escrow management, comprehensive IT management (includes application development and programming), event planning, inside sales team management and leadership, sales team management, lead generation, database expertise, and customer relationship management. Fully responsible for all financial systems, including maintaining budgets and analyzing financial reports. Among my achievements:• Oversaw dramatic increase in company headcount, transactions and gross commission income. Created and managed the inside sales department that generated growth. Responsible for recruiting, onboarding and training employees.• Wrote an essential employee handbook that boosted agent production and sales efficiency by clearly presenting company policies, procedures, and best practices to employees.• Successfully developed and managed company’s digital/social media presence on Facebook, Instagram, Yelp, and Zillow. Worked to earn and maintain 5 Star Yelp rating.• Created the firm’s 5-year development plan complete with organizational charts, sales targets, metrics, and financial modeling, laying the blueprint for enhanced market presence and revenue growth.• Improved operational efficiency by 25%, increased sales opportunities by 40% and extended market reach by 45% through strategic leadership and successful implementation of operational processes.• Developed and implemented enhanced customer relationship management systems, resulting in over 30% increase in customer satisfaction levels.

Fremont, Ca

• Continuing with Inmar following its acquisition of EXP to ensure smooth transition of people and procedures. Directed entire $50M+ pharmaceutical services operation that included 13 departments and over 185 employees (21 managers) covering 2 shifts. Facilitated interactions with regulatory agencies (CA DPH, DEA, EPA, FDA) as well as with State Boards of Pharmacy to turn around relationships. I am proud to have:• Functioned as an executive member of the Transition Team to analyze, evaluate, and integrate operations, ultimately playing a key role in the successful integration of EXP within Inmar.• Communication liaison between all business units at Inmar and EXP to ensure tight project milestones were met.• Generated savings of over $2M in transitioning EXP Pharmaceutical Services reverse distribution facility from California to Texas.• Improved relationships between Inmar and state regulatory agencies (e.g. Board of Pharmacy, waste agencies), resulting in improved licensing times.• Assisted in setting up a robust quality assurance program that ensured a 100% customer satisfaction score.• Increased operational efficiency through adoption of Lean Six Sigma process principles and lean processes, leading to a 20% reduction in handling times.

Fremont, Ca

• Hired as Operations Manager and promoted to Director to grow and expand business while streamlining operations. I held full P&L accountability for a $50M+, 13-department pharmaceutical services business, leading a team of 185+ that included 21 direct-report managers. Established relationships with regulatory agencies, and led outsourced IT department. Directed corporate sales and account management, human resources, and oversaw marketing to manufacturers and distributors. Notably, I:• Achieved $1M in annual savings with integration of IT platform to improve processing of goods, reducing backlog and time to receive payment from manufacturer. Reduced order processing time from 20 to 3 days.• Co-authored, introduced, and lobbied AB 1442 to change California Waste Management Act to allow common carrier pharmaceutical waste hauling, lowering cost of doing business by $1M annually.• Assisted clients with crisis management during government inspections and natural disasters.• Consistently met and exceeded top-priority goals for a $50M+ operation. Recognized with membership in the company’s President Club as a key executive reporting to the president.• Spearheaded QA/QC process that achieved a 99.9% accuracy rate; established corporate-wide system to audit, monitor, and eliminate errors.

Hayward, Ca

• Hired as a sales associate and earned a rapid promotion into store management, including advancement to run the entire Service Center operation. Led and evaluated team of 40 service/warehouse associates, and created and implemented customer service and customer care policies/procedures. Hired, trained, coached, and mentored team members for Technical, Call Center, and Support teams. Notably, I:• Increased customer satisfaction by reducing repair times 33%. Additionally reduced customer queue times from 5 minutes to under 1 minute, shortened “Out to Vendor” service times by 2+ months, decreased total turnaround times by 50%, and increased overall productivity across all departments• Created a company-wide “In Home” computer service department and call center that provided both an immediate and long-term benefit for customer service.