As a catalyst for operational excellence, I directly oversee Managed IT service delivery, product development, and actively enhance Managed IT client relationships. Contributing to the continuous improvement of internal operations, I facilitate the implementation and continuous management of SOC 2 compliance, refinement of project delivery, strategic staffing placement, and cultivating team development. I play a pivotal role in the Managed IT sales process, actively engaging in acquiring and… Show more As a catalyst for operational excellence, I directly oversee Managed IT service delivery, product development, and actively enhance Managed IT client relationships. Contributing to the continuous improvement of internal operations, I facilitate the implementation and continuous management of SOC 2 compliance, refinement of project delivery, strategic staffing placement, and cultivating team development. I play a pivotal role in the Managed IT sales process, actively engaging in acquiring and onboarding new customers. My expertise in customer sales engineering allows me to craft tailored solutions, ensuring that Twintel provides a world-class technology support experience. Show less

Working with customers to drive business success by consulting and overseeing implementation of on-premises, cloud and hybrid-cloud technology solutions. Developing company success metrics and overseeing customer relationships. Building and refining internal systems for the support lifecycle including service offerings, customer acquisition, customer onboarding, team development and quality assurance.

Desktop and server implementation, management and maintenance. Network architecture design and troubleshooting. VOIP system implementation and management. Local on-premises and hosted Exchange management in addition to mail migration planning and implementation. Staff training and process documentation creation. Research and development along with technology project management.

Help Desk technician. Onsite and remote desktop and server support. Network troubleshooting and VOIP system support. Desktop imaging and deployment.