Mark Lambert Email & Phone Number

Boise, Idaho Area

Denodo is the analyst recognized leader in data virtualization. With more than 20 years of innovation, the Denodo Platform offers enterprise-grade data virtualization with an easy-to-use interface.More than 700 customers across 35 industries trust it to conduct complex business operations including supplier management, regulatory compliance.

Boise, Idaho Area

• Roles and Responsibilities:
• Lead, develop, and motivate a team of 15-20 customer service representatives
• Provide behavioral based coaching and feedback in order to drive performance, as well as to promote continued growth and career development
• Monitor, analyze, and evaluate individual and team performance in relation to customer service and business goals
• Conduct disciplinary action as needed, including but not limited to informal and formal write ups and corrective action… Show more Roles and Responsibilities:
• Conduct disciplinary action as needed, including but not limited to informal and formal write ups and corrective action plans to improve performance

Boise, Idaho Area

• Roles and Responsibilities:
• Communicate with customers by phone, email, or online chat concerning product information, order status, and general questions and concerns
• Complete manual orders placed by phone, email, or online chat
• Call customers when necessary to advise shipments delay and/or information necessary to process orders
• Communicate with shipping courier’s (i.e. FedEx, USPS) as well as internal departments concerning customer orders, such as the Distribution… Show more Roles and Responsibilities:
• Communicate with shipping courier’s (i.e. FedEx, USPS) as well as internal departments concerning customer orders, such as the Distribution Centers, Operations, Category Management, Billing

Sales and Retention

Sales and Customer Service